ONE Lodging - now part of Aimbridge Hospitality

 

BIG PICTURE:

As a highly visible member of the property's Leadership Team, the Executive Housekeeper serves as a key support resource to the operation. Working in close partnership with other department heads, the Executive Housekeeper will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel. They will ensure that guest requests are responded to promptly, and they will direct their team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces.

The Executive Housekeeper will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.

CORE ACCOUNTABILITIES:

Monitor and evaluate all housekeeping/laundry department daily activities

Establish and review departmental standards, guidelines and objectives.

Oversee administrative processes such as departmental staffing, training and budgeting to

ensure proper planning and organization.

Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency,

exceptional service and guest satisfaction at all points of contact.

Drive effective communication across the housekeeping and laundry departments to ensure

consistency, cohesiveness and clear understanding of objectives and priorities.

Issue supplies and equipment as needed and participate in regular inventories to ensure

proper supply levels.

Intervene, assist and document instances of guest or employee incidents.

Approve and process vendor invoices and perform other accounting-related functions as

necessary.

Maintain the integrity of the hotel's compliance with the company's safety and security

programs, particularly for HazMat, Bloodborne Pathogens, MSDS and OSHA.

Ensure adherence to all company and brand policies, practices, procedures and guidelines.

Maintain and communicate an up-to-date body of knowledge regarding proper use of and

maintenance of laundry equipment, chemical usage and care of linens.

Make recommendations and implement necessary changes to meet and exceed company

objectives and to enhance service and operational efficiency.

Work with Chief Engineer in executing projects related to floor care, deep cleaning and

routine maintenance of public spaces, guest rooms, back of house areas, pool and grounds.

Maintain on-going communication with hotel department heads regarding the specific and

overall condition of rooms and public spaces.

Support effective Energy Management programs as directed.

Anticipate and follow through on guests' service needs.

Serve as problem solver in instances of guest dissatisfaction; Resolve complaints, concerns or issues in a timely and helpful manner.

Perform other duties as needed and as directed by General Manager, Assistant General Manager, Chief Engineer, Sales Director and other leadership team members.

REQUIRED ATTRIBUTES:

A minimum of 3 years' previous Housekeeping department leadership experience, to include successful management of a large staff and focus on exceptional guest service.

Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.

Tech savvy, with proficiency in Microsoft Office programs.

Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.

Exceptional service orientation, with keen ability to focus and deliver on guest needs.

Reliable and responsible character, with exceptional follow up and attention to detail.

Proactive approach, with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.

Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.

Previous experience with Hilton brands is a major plus.

Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.

Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Must be able to stand, sit, or walk for an extended period of time.