Position Summary - lead the overall management of multiple outlet operations - responsible for ensuring Food quality, hygiene and work place safety established standards are achieved - plan and lead financial performance of outlet operations towards optimum efficiency - responsible for the overall team safety and personal hygiene in accordance with company hygiene standards - Accountable for the outlets cleaning and sanitization in accordance with company safety standardsPrimary Responsibility - Lead the overall management of outlet operations with clear defined goals - Lead and coach the service team, especially the Outlet Managers - Responsible for ensuring food and beverage quality, hygiene and work place safety established standards are achieved - Supervise and ensure service consistency according to established standard. - Responsible for marketing strategies including market research, menu planning and recipe development - Supervise and ensure proper inventory management practice - Co-owner of the financial performance of operations, along with Exec. Chef - Participate in research and development of operations process and/or equipment - Responsible for recruitment in selecting the most qualified/suitable candidates - Representing service team for inter-outlet/department collaborations - Ensure all team members adhere to personal hygiene standards, protective wear and hand washing policy. - Ensure all cleaning and sanitization of tables, surfaces and high risk apparatus such as handles is adhered - Ensure all Hygiene audit scores maintains above 98 points for Team's hand swabs and surface swab audits - Ensure team consistently encourages all guests to prioritize personal safety and hygiene prior entering premise.Requirements Education: - Diploma in Hospitality/Management - Bachelor Degree in Hospitality/Management is an added advantage Experience: - 10 years at a 5-star hotel or reputable restaurant - 5 years Supervisory experience at Outlet Manager level Knowledge and Skills: - FandB product and service knowledge - Alert with FandB related trends - Advance customer service skills - Strong leadership and management skills - Training experience is compulsory - Computer literate with business report writing skills Others: - Fluent with Cantonese or Mandarin and English, both written and spoken - Aged below 55 years old - Team player