Overview Develop, implement, and manage the operational aspects of digital product adoption. Enhance and introduce technologies to analyze and detect incidents and problems. Maintain and improve programs to foster a culture of driving quality improvement based off the analysis of survey feedback to drive improved client and employee satisfaction. Track monitor and drive the adoption and usage of digital products in the business. Conceptualize and Lead production consumption council with stakeholders. Work with consumers on the training need and ramp up plan Work closely with Product owners , Product users to ensure adoption of the product to delivery value Responsibilities Mandatory skills: A good understanding of the vast range of IT operations with 8+ years of experience Ability to work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends. Strong relationship management and demonstrated collaborative skills in working with business leaders and stakeholders. Have outstanding communication and negotiation skills. Excellent business awareness and solid analytical skills. Strong communication skills (verbal and written) coupled with good questioning skills Assertive in approach coupled with confidence in area of expertise and the ability to facilitate business conversations. Exceptional problem-solving skills Ability to understand new issues quickly and make wise decisions. Ability to work under pressure, plan personal workload effectively and delegate. Good relationship building and engagement skills. Ability to persuade, negotiate and influence key stakeholders. Good conceptual insight and ability to think strategically. Ability to establish and manage processes and practices through collaboration and the understanding of business. Ability to manage urgent and complex tasks. Strong project management skills. Customer service orientated. Qualifications Ability to work in a fast paced, agile environment with cross-functional teams Ability to manage multiple priorities at the same time Exceptional quantitative and analytical skills Excellent communication skills, both written and verbal