At Battle House Hotel and Spa and Riverview Plaza Hotels, we pride ourselves on delivering unparalleled service in a stunning environment. Our hotel is full of charm, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

Health, Dental, Vision and Life Insurance including FSA and HSA options Short and Long-Term Disability Paid holidays, Vacations, PTO and Sick Leave. 401k with matching Tuition Reimbursement Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of an Executive Meeting Manager is to proactively seek and secure group and catering opportunities that have the potential for significant revenue growth. This role requires a proactive approach to actively promoting and upselling each business opportunity while also nurturing existing client relationships. This role will act as a customer liaison while maintaining ongoing communication during their events to achieve overall satisfaction. A crucial part of this role is to ensure the smooth turnover of business to the appropriate departments for efficient service delivery and to build customer loyalty by delivering exceptional service throughout each customer experience.

Demonstrates a strong commitment to PCH's Customer Service Standards, the hotel's Brand Standards, and the operational aspects of business bookings. Actively participates in daily stand-up meetings and consistently adheres to the brand's service basics. Provides exemplary customer service to drive customer satisfaction and loyalty, going above and beyond to assist customers and ensure their needs are met before and during their program/event. Understands customers’ needs and preferences, recommending appropriate features and services that exceed their expectations and nurturing loyalty to PCH. Gains a deep understanding of the hotel's primary target customers and their service expectations, offering tailored business solutions both pre and during the program/event. Negotiates services of the hotel and executes PCH Group Sales Agreements for each business opportunity. Collaborates with Event Management and/or Operations to deliver a customer experience that surpasses expectations. Serves as the customer's main point of contact during their events/programs, ensuring their daily needs are met, and overall satisfaction is achieved. Proactively identifies, qualifies, and solicits new group/catering business to achieve personal and hotel revenue goals. Keeps well-informed of market trends, including competitors' strengths and weaknesses, economic conditions, supply, and demand, and leverages this knowledge to make strategic sales decisions.