Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Overview
Direct booking and detailing of small meeting and room blocks for various clients to include both corporate and social clientele. Maximizes profitability and revenue of the hotel by upselling in order to achieve sales goals.
Responsibilities Perform job responsibilities in accordance with organizational standards.Cultivate client partnerships and ensure that all details are communicated and executed for a successful and enjoyable experience for all involved.Actively sell guest rooms/food & beverage to small groups, ensuring monthly and quarter goals are metReview sales contracts as well as other key details such as room blocks, cut-off date, special concessions and attrition clauses and validate with clients.Monitor and enforce specific deadline dates related to group rooms cut–off, BEO requirements and function guarantees.Create and distribute group resumes, communicate any changes to appropriate departments and people in a timely manner.Recommend enhancements and or upgrades to maximize revenue.Engage in site visits and/or other client meetings.Confirm payment information.Participate in weekly Sales Meeting, Operations Meeting, BEO Meeting and any other required meetings relevant to role.Prepare Proposals and/or contracts to advise prospective guests primarily of the hotel meeting space and rate availability. Calculate and quote prices within guidelines for the same.Professionally represent the hotel by participating in client and industry functions.Actively sell guest rooms and food & beverage to small groups, ensuring monthly and quarter goals are metObtain rooming list details and request deposits where applicable Maintain a Passion & Drive to outperform the competition.Attend all department and hotel meetings as necessary.Follow Standard Operating Procedures (SOPs) as outlined.Perform any other job duties as assigned Qualifications Superior Communication Skills (written & verbal, including phone skills)Computer Skills (Outlook, Word, Excel)Sales Software Knowledge Helpful (i.e. Delphi/SalesPro/Marriott Systems)Professional DemeanorDemonstrated ability to multi-task, manage time and work well under pressureHigh School Diploma (or equivalent) - College Degree PreferredAt least 1-2 Years of Sales Experience (preferably in hospitality)Superior Negotiation Skills - Proven ability to close dealsMust hold a valid driver’s license and have the ability to call on potential and current clientsAbility to focus attention on guest needs, remaining calm and courteous at all timesHospitality is a 24/7 industry therefore, candidates should anticipate working weekends and holidays as needed.Sales Skills – Possesses strong ability to influence and/or persuade buying decisions and to close sales or gain commitment from others; creates good rapport and exhibits the ability to grow and maintain key partnerships.Communication – Has both verbal and written skills, in order to effectively execute meetings and events this includes keeping the appropriate departments informed with BEO’s and other necessary information; actively listens to extract essential information in order to maximize revenue and execute successful meetings and events.Organizational Skills - Ability to determine priority tasks and maintain strong attention to detail.Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.