Creates and executes strategic sales plans to identify, attract and retain appropriate business to hotel Outside Sales solicitation activities to grow group rooms and related revenue Achievement of quarterly booking goals Skillfully respond to incoming leads and maximize conversion from all sources Analyze and manage business opportunities to achieve the highest profit margins for department and hotel Provides administrative support for the department, including data entry and the accuracy and timely handling of signed contracts and payment information Creatively sells available hotel space to maximize revenue Negotiate and finalizes contracts within approved department guidelines Ensure proper usage and that all required information is entered into sales software including all significant client communication Basic knowledge of F&B operations, menus, and upselling opportunities, able to conduct site visits as necessary and to make sales related calls/visits to clients on behalf of the hotel. Obtains rooming lists, catering selection and set-up details from clients. Finalizing banquet event orders and contacting customers for final counts as needed Responsible for ensuring that information regarding to set up and breakdown of all Sales & Catering functions are communicated via Banquet Event Orders (BEO). Communicates with appropriate departments regarding set-up changes and final counts. Ensures that guest rooms and meeting rooms are blocked. Maintains effective communication, with all necessary contacts, regarding group business, reports of conventions, copies of correspondence and memos. Communicate accurate information on in-house groups to help hotel associates service their needs most completely. Understands and works closely with Banquet and F&B team to ensure guest needs are met Establishes on-site customer contact as needed and introduces customer to the service staff Maintains daily contact with in-house groups. Anticipates (or reacts to) group problems and provides solutions. Remains up to date with hotel events and guests, as they affect the areas of responsibilities. Work with Accounting & Front Office team to ensure that billing is accurate before it is sent to clients. Proper procedures are upheld pre and post function to ensure payment. Ensures that all guest checks, payments, master folios, and advanced deposits are submitted to accounting; ensures that any other group information, which is necessary and/or helpful for successful convention business, is submitted to appropriate departments. Responsible for knowing and abiding by all department, hotel and company policies and procedures. Proficient use of computer, software, and technology Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team Position may be required to occasionally work flexible hours and weekends Responsibilities are subject to change based on business demands

 

QUALIFICATIONS:

Minimum of 3 years of relevant experience within the industry Hotel experience in hotel conference planning/services, sales, or banquet management Computer skills required. Familiarity with Microsoft Office preferred. Must have a high level of attention to detail. Strong organizational skills to facilitate the coordination of all departments in fulfilling the client's requests. Must have strong communication and organizational skills with guests, management, and co-workers to their understanding Prioritize and organize work assignments, have timely follow up and execution Experience with Delphi and Opera preferred but not required Technologically sound with Microsoft Office applications Ability to understand guests’ service needs & requests in a polite manner Ability to apply logical thinking and understanding to carry out written and oral instructions Ability to address and solve problems involving guest and operational issues Ability to compute basic mathematical calculations

 

PHYSICAL DEMANDS:

Sit continuously within office setting walk, and stand occasionally Ability to lift / carry 25 lbs. (frequently) and 50 lbs. (occasionally) Bend, squat, crawl, and reach above shoulder level Push or pull weight ranging up to a max of 40 lbs. Use dominant hand coordination for simple grasping, pushing/pulling and fine manipulation

 

ADDITIONAL REQUIREMENTS

Ability to work evenings, weekends, and holidays, as needed. Bilingual a plus

 

ASSOCIATE ACKNOWLEDGMENT:

 

This description is not intended to be all-inclusive. Associates may be asked to perform any reasonable management request, within their capabilities, to meet the ongoing needs of the business.

 

NOTE:  This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

 

Furthermore, this description is subject to change, in the sole discretion of the Company and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.