About the Role

As the Executive Programs Manager, you will lead Dialpad’s executive engagement strategy to drive enterprise growth, particularly in the CCaaS space. You will develop and execute the Executive Briefing Center (EBC) program, CIO Advisory Program, and Executive Sponsorship initiatives, creating tailored, high-impact experiences that build trust with senior decision-makers and showcase Dialpad’s innovative solutions.

By collaborating with cross-functional teams and strategic partners like T-Mobile and Google, you will craft programs that influence buying decisions, strengthen relationships with top accounts, and position Dialpad as a leader in enterprise communications. This role is key to driving market expansion and business success.

What you'll do

Global Executive Briefing Program:

Build and lead a scalable Executive Briefing Center strategy, starting with EBC-on-the-road experiences in key markets and transitioning to permanent global EBC facilities. Deliver tailored, white-glove experiences that address the unique challenges and priorities of enterprise executives, both virtually and in person. Partner with internal teams and strategic partners like T-Mobile and Google to enhance EBC initiatives and drive impactful engagements.

CIO Advisory Program:

Design and launch a structured advisory council to engage CIOs, creating opportunities for strategic dialogue, feedback, and co-innovation with Dialpad. Plan and execute high-touch, white-glove events and experiences for CIOs, including intimate roundtables, exclusive summits, and curated networking opportunities. Manage the recruitment, agenda, and ongoing engagement with advisory council members to ensure meaningful and actionable insights.

Executive Engagement and Sponsorship Strategy:

Develop a unified executive engagement strategy that combines high-value content, tailored experiences, and strategic sponsorships to deepen relationships with senior decision-makers. Partner with Dialpad leadership to implement an Executive Sponsorship program, pairing senior leaders with top enterprise accounts to foster advocacy and alignment with customer goals. Collaborate with sales, marketing, and product teams to ensure executive engagement programs align with go-to-market strategies and business priorities. Leverage insights from executive interactions to inform product strategy, refine messaging, and enhance customer success efforts.

Insights and Optimization:

Capture and analyze feedback from executive programs to measure impact, refine initiatives, and improve ROI. Track program performance using defined KPIs, including influence on sales pipeline, deal acceleration, and customer satisfaction. Experiment with innovative approaches to set new benchmarks for global executive engagement.

Skills you'll bring

7+ years of experience in B2B marketing, with a focus on executive programs, customer engagement, or related areas. 5+ years of experience leading executive audience engagement programs, including briefing centers, advisory boards, or similar initiatives. Proven ability to design and execute executive engagement strategies that strengthen relationships with senior decision-makers. Extensive project management experience, capable of balancing multiple initiatives while delivering measurable outcomes. Strong communication and interpersonal skills, with the ability to engage C-suite leaders and influence stakeholders across the organization. Demonstrated success in working closely with sales and marketing teams to define priorities and deliver impactful programs. Data-driven mindset with a track record of measuring and improving the ROI of executive engagement efforts.

Benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.