Who We Are

BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We count on your authenticity, exceptional work, and strong integrity. In return we are committed to supporting you in discovering the most fulfilling career journey possible-and unlocking your potential to advance the world. Our team called Global Services (GS) provides corporate support to business areas such as Finance, Legal, HR, Marketing and IT. This diverse team of experts, operators and specialists represent all levels from Partner to entry level staff, operating across the globe in multiple countries. Global Services is in short, the backbone of BCG.

What You'll Do

The role of the Executive Support Services Senior Manager (ESS SM) at BCG is an exciting leadership opportunity for those passionate about elevating administrative support and who can combine developing management talent with a focus on strategic vision to deliver best-in-class administrative support to both our senior consulting team and our clients. The role requires strong leadership and performance management skills, a strategic mindset, an appreciation for metrics/data, an ability to team effectively with peers across different parts of the BCG organization, and a relentless focus on customer service excellence. You will help to shape and drive the admin support model of tomorrow, ensuring our teams have the skills and development needed to be successful in their roles.Executive Support Services is a service line, under BCG Enterprise Services. They form a large part of the Global Services team in Delhi. Various resident teams including other Enterprise Services businesses (GFOS, BI&A, Procurement, Meeting & Events) and BCG regional and global functions (e.g. Legal) are co-located in a dynamic and engaging space that enables team members to connect with and serve BCG and our client base. The Executive Support Services team enhances the productivity of senior leaders across multiple Consulting Offices as well as Business Support Team Senior Directors and Executive Directors globally by providing them with a variety of administrative activities thus helping them focus on value generation work. Our Delhi team has been on a journey of growth from 2 to over 190+ heads in last 4 years.Collaborating closely with Executive Support Services leadership and the local office management leaders, the responsibilities of this role will include:Lead, develop, and coach Executive Support Services Managers (ESSMs), who lead teams of administrative professionals based in Delhi and who support staff across EMESA and AP, ensuring they are equipped to foster the growth and development of Administrative and Executive Assistants and engage effectively with senior stakeholders.Actively contribute to the professional development of your team by communicating clear performance standards, providing continuous feedback, and facilitating opportunities for growth.Oversee team operations to maximize effectiveness and efficiency, including support assignments, issue resolution, schedule coordination, enhancing operational improvements and task prioritization.Provide support for escalated issues from ESSMs and offer solutions to complex challenges, ensuring a prompt and effective resolution while minimizing impact on services.Provide backup line management support for fellow ESSMs as needed.Work closely with the ESS Director to drive development of services and to ensure successful implementation of systems that will trickle down to your teams to drive consistency as we look to move to the next phase of development stabilizing the team after rapid growth.Support the implementation of strategic initiatives driven by the ESS Director, focusing on enhancing the operational framework and service delivery across the service line.Maintain effective communication with local office leaders and other key stakeholders to ensure that administrative services meet or exceed expectations and support business needs.Partner with our Client Engagement Senior Manager to develop our service catalogue and define and set service standards.Assist in driving change management initiatives

What You'll Bring

Bachelor's degree or equivalent work experience7+ years' experience with a professional services firm, ideally in a supervisory role of support staff and with a strong proficiency in performance management and stakeholder engagementExperience managing managers among diverse and rapidly growing teamsAdept at communicating directly with Senior-level stakeholders in a customer service environmentFamiliarity with Workday, specifically for professional development and performance managementInfrequent travel may be required (0-5%)Occasional evening and weekend work may be required

Who You'll Work With

The Executive Support Services Team consists of 190+ AAs & EAs, who support Project Leaders, Principals, Partners, and Managing Directors & Partners (Consulting team) and Senior and Executive Directors from the Business Services/Global Services teams in offices across EMESA and AP. You will work closely with theGlobal Executive Support Services, Senior DirectorExecutive Support Services DirectorExecutive Support Services Management Team who provides line management to administrative professionals within the function. Senior leaders across the different markets the business supportClient Engagement Senior Manager

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
BCG is an E - Verify Employer. Click here for more information on E-Verify.