Requisition Number: 22457 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $90,983.00 - $130,000.00 Security Clearance: Ability to Obtain Level of Experience: Senior Meet HII’s Mission Technologies Division Our team of more than 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is leading the next evolution of national defense – the data evolution - by accelerating a breadth of national security solutions for government and commercial customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of unmanned underwater vehicles in every class. Find the role that’s right for you. Apply today. We look forward to meeting you. To learn more about Mission Technologies, click here for a short video: https://vimeo.com/732533072 Come Join HII! Where Hard Stuff is Done Right! HII Mission Technologies is seeking an Executive Tech Support Lead for our Mclean, VA office. HII Mission Technologies is a technology solutions company delivering technical expertise and operational support to the United States Department of Defense, civilian government agencies and commercial customers. This is a hands-on, on-site technology role focused on the technologies our C-Suite Executives rely upon day-to-day. The position requires someone with demonstrated skills in an enterprise corporate environment that include mobile devices, desktop/laptop, AV, networking, Windows, MDM, and any other technology deployed to support our executives. This role will work with executives' schedules 24/7 and may need to be called after hours. The role will report into HII-Mission Technologies Service Delivery Team however dedicated to the Home Office of Mission Technologies, coordinating closely with other technical teams for support on network, wi-fi, messaging, devices, and cybersecurity. This is an on-site position of employment located in the Mclean, Virginia with travel to other locations if needed. The ideal candidate for the position will have knowledge of a range of technology tools from iPhone through enterprise infrastructure. The role requires outstanding critical thinking skills. Responsibilities change moment-to-moment and depends upon a scope of technology, leadership, collaboration, planning, and communications expertise. To be successful you will need to have solid experience with AV and communication technologies: everything from Microsoft Teams on Apple/Linux/Window devices to making sure all AV equipment functions flawlessly during Executive meetings. The C-Suite Executives rely on this individual to ensure that they can lead our Home Office site without disruption or distraction. Responsibilities: I want to and can do that! • Respond immediately to diverse requirements including critical device troubleshooting, managing executive expectations, fast-tracking requests that are handled by other IT departments, planning for upgrades, and installing new software and features, collaborating with technology staff and management across IT including digital, cloud, messaging, network, and security. • Stay updated with emerging technologies and industry trends to recommend innovative solutions that enhance efficiency and productivity. • Maintain a deep understanding of HII-Mission Technologies' IT infrastructure, key applications, and cyber policies to function as a bridge between executive's need and keeping their devices and information safe and secure. • Constant assessment of all the executives' devices to perform troubleshooting, optimizing, and ensuring new software installation is function as designed. • Provide white glove customer service to the executives. • High level understanding of day-to-day support for Apple/Windows Hardware and Software and engage the Unified Collaboration Enterprise team as needed. • High level understanding of day-to-day support for various Hardware HP, Dell & Microsoft Software (Windows 11, Teams, Webex, MS Office 365 products etc.) • Build and maintain relationships across multiple internal teams including messaging, Networking, Service Delivery etc. to troubleshoot and assist with any issues. • Subject matter expert on Microsoft Teams and Webex for all supported Apple and Windows platforms. • Collaborate with other teams on issues and upgrades involving iOS, MacOS, Wi-Fi, MS products, Windows, Networking both at multiple HII-Mission Technologies offices. • Assist in all aspects of A/V and test prior to meetings and by on standby during these meetings to ensure smooth and issue-free delivery of presentations and conferences. • Document recurring issues into knowledgebase and notate incidents. • Coordinate resolution of issues through testing and troubleshooting, leveraging vendor support, and consulting with other internal technical teams to resolve as quickly as possible with least impact to leadership. • High level understanding of latest technologies and tools leadership may want. • Help enforce basic IT SOPs and Security Policies with minimal impact to Executive team. • Assist in projects that require changes to the executives' devices and make sure this happens in a controlled, scheduled, and safe way to eliminate any issues that could cause the executive to not be able to work. Requirements: I have already done that or have it! • 9 years relevant experience with Bachelors in related field; 7 years relevant experience with Masters in related field; 4 years relevant experience with PhD or Juris Doctorate in related field; or High School Diploma or equivalent and 13 years relevant experience. • Demonstrated experience providing direct white-glove IT support to C-Suite Executives. • Experience in a highly regulated, compliance-driven technology environment. • High-level understanding of Apple Mac, iPad and iPhone troubleshooting. • High-level understanding of Mobile Device Management (MDM) software tools.(JAMF, Intune) • High-level understanding of Windows troubleshooting. • Exceptional organizational skills and ability to engage, coordinate and communicate to other technical teams and drive resolution as quickly as possible when issues arise. • Understanding of chain of command and organizational hierarchy. • Strong understanding of Microsoft Office products • Experience troubleshooting Office suite products, Video conf issues (Polycom or other AV vendors), A/V issues and any technology issues the executive uses both on Windows and Apple platforms. In-depth knowledge in all Apple hardware and software. Expert knowledge of MacOS, Windows Platforms including mobile IOS/Android and deployment technologies JAMF, Intune • Ability to communicate the needs of users to staff in other IT departments, while interpreting technology requirements • Ability to prioritize and manage rapid and frequent changes. • Detail oriented and mindful about following through with tasks and procedures. • Ability to maintain, track, and report project status and metrics. • Reliable transportation to travel among sites as needed. Preferred Requirements Certification as an Apple Certified Support Professional, JAMF Certification CompTIA A+ CompTIA Network + Microsoft 365 Certified: Fundamentals Physical Requirements May require working in an office, industrial, shipboard, or laboratory environment. Capable of climbing ladders and tolerating confined spaces and extreme temperature variances. HII is more than a job - it’s an opportunity to build a new future. We offer competitive benefits such as best-in-class medical, dental and vision plan choices; wellness resources; employee assistance programs; Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post-secondary education scholarships. Bonus/other non-recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application. The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills. Why HII We build the world’s most powerful, survivable naval ships and defense technology solutions that safeguard our seas, sky, land, space and cyber. Our workforce includes skilled tradespeople; artificial intelligence, machine learning (AI/ML) experts; engineers; technologists; scientists; logistics experts; and business administration professionals. Recognized as one of America’s top large company employers, we are a values and ethics driven organization that puts people’s safety and well-being first. Regardless of your role or where you serve, at HII, you’ll find a supportive and welcoming environment, competitive benefits, and valuable educational and training programs for continual career growth at every stage of your career. Together we are working to ensure a future where everyone can be free and thrive. Today’s challenges are bigger than ever, and the nation needs the best of us. It’s why we’re focused on hiring, developing and nurturing our employees. We believe that an environment that fosters employee engagement among our workforce strengthens the organization, stimulates creativity, promotes the exchange of ideas and enriches the work lives of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to buildyourcareer@hii-co.com and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.