Continuum Global Solutions – Executive Vice President of Sales

The Executive Vice President of Sales provides leadership for all aspects of the company’s sales operations with an emphasis on long-term goals, growth, profit, and return on investment. This is a Sales Team Managing role that requires advanced knowledge of sales and relationship management processes within a Business Process Outsourcing company and will work collaboratively across the organization (Account Management, Operations, Digital Transformation, and Finance).

 

Key Responsibilities:

Oversees the ongoing sales and marketing operations of all divisions in the company.

Manages and directs the company toward its primary goals and objectives. “Lead from the front" as a hunter sales executive to acquire new logos and penetrate target vertical markets and customer segments. Establish criteria to assess new business opportunities; maintain rigor in determining what new business is appropriate for Continuum. Provide leadership and direct involvement where needed to support major accounts post sale.

Oversees sales and marketing employment decisions at the executive level of the            company.

Is part of a team of executives to consider major decisions including acquisitions, mergers, joint ventures, or large-scale expansion.

Promotes communication and cooperation among divisions to create a spirit of unity in the organization.

 

Duties/Responsibilities:

Works with the board of directors and other executives to establish short-term objectives and long-range goals, and related plans and policies for domestic and international expansion.

Presents regular reports on the status of the company’s sales operations to the CEO, board of directors and to company staff.

Oversees the sales team’s financial structure, ensuring adequate and sound funding for the mission and goals of the company related to new logo acquisition and expansion.

Reviews the financial results of all sales operations, comparing them with the company’s objectives and taking appropriate measures to correct unsatisfactory performance and results. Including pricing new deals, ROI measurement, and positioning Continuum with solutions for best market win strategies.

Ensures the company’s compliance with all applicable laws, rules, regulations, and standards.

Negotiates with other companies regarding actions such as mergers, acquisitions, or joint ventures.

Serves as the company’s representative to the board of directors, shareholders, employees, customers, the government, and the public.

Performs other related duties to benefit the mission of the organization.

 

Required Skills/Abilities:

Strong experience in Sales of Customer Service Engagement call centers, Business Process Outsourcing and Technical Support Services, with experience in leading cross functional transformation initiatives and an understanding of the core metrics of the business.

Excellent managerial and financial skills and the ability to take leadership over any business operations area for sales and marketing.

Superlative communication skills, particularly the ability to communicate as a leader.

Thorough understanding of management and financial practices in all areas and phases of the sales strategy and operations.

 

Education and Experience:

BS/BA in Business or related field preferred and a minimum of Seven (10) years of BPO customer engagement/call center sales experience with proven track record of success

Extensive professional experience in leadership roles.

Global acumen to reach across diverse cultures and time zones in a constantly virtual environment to work collegially and effectively.

Ability to travel both domestically and internationally – as conditions require.

 

 

 

About Continuum Global Solutions, LLC
Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA).

 

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to Corporate.Security@continuumgbl.com.