Customer Experience Professional

As a Customer Experience Professional here at Honeywell, you will play a\ncrucial role in shaping our customer experience initiatives. Your expertise in\ncustomer service, problem-solving, and relationship management will be\ninstrumental in delivering exceptional experiences to our customers.

You\nwill report directly to our Customer Experience Manager and work out of our Muncie\nIn location on a hybrid work schedule.

In this role, you will have a direct impact on enhancing customer satisfaction,\ndriving loyalty, and building strong relationships with our customers. You will\ncollaborate with cross-functional teams to identify customer needs, resolve\nissues, and implement strategies to improve the overall customer experience.

KEY RESPONSIBILITIES

•   Provide exceptional customer service\nand support to ensure customer satisfaction
•   Identify customer needs and\nproactively address them to enhance the customer experience
•   Resolve customer issues and\ncomplaints in a timely and effective manner
•   Collaborate with cross-functional\nteams to improve processes and systems that impact the customer experience
•   Collect and analyze customer feedback\nto identify trends and areas for improvement
•   Develop and maintain strong\nrelationships with key customers and stakeholders

BENEFITS OF WORKING FOR HONEYWELL

•   Medical, Vision, Dental, Mental\nHealth Benefits
•   Paid Vacation
•   401k Plan/Retirement Benefits (as per\nregional policy)
•   Career Growth Opportunities
•   Professional Development Programs

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes\ntechnologies that address some of the world's most critical challenges around\nenergy, safety, security, air travel, productivity, and global urbanization. We\nare a leading software-industrial company committed to introducing\nstate-of-the-art technology solutions to improve efficiency, productivity,\nsustainability, and safety in high-growth businesses in broad-based, attractive\nindustrial end markets. Our products and solutions enable a safer, more\ncomfortable, and more productive world, enhancing the quality of life of people\naround the globe.

Honeywell is an equal opportunity employer. Qualified applicants will be\nconsidered without regard to age, race, creed, color, national origin,\nancestry, marital status, affectional or sexual orientation, gender identity or\nexpression, disability, nationality, sex, religion, or veteran status. 

In October, 2024 Honeywell announced the spin-off of our Advanced Materials business to become a stand-alone publicly traded company, independent of Honeywell.  Our intention is that this role, dedicated to the Advanced Materials business, will be a part of this future transaction when the separation occurs.

YOU MUST HAVE

•   1+ years of experience in customer service or\na related field
•   1+ years of Knowledge of CRM systems and customer\nservice software

WE VALUE

•   Bachelor's degree in Business\nAdministration, Marketing, or a related field
•   Experience in customer experience\nmanagement or a similar role
•   Strong problem-solving and\ndecision-making skills
•   Excellent communication and\ninterpersonal skills
•   Strong attention to detail and\norganizational skills

Additional InformationJOB ID: HRD251992Category: Customer ExperienceLocation: 201 E 18th St,Muncie,Indiana,47302,United StatesNonexempt

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.