Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Interacts with customers by phone and email to provide information regarding OD expedited shipping options and ensures the best customer service possible.

Primary Responsibilities

Manage large amounts of inbound and outbound emails regarding OD Expedited services in a timely mannerIdentify shipment needs, clarify information, research every issue, and provide solutions and/or alternatives by following communication “scripts” when handling different topicsBuild sustainable relationships and engage customers, both internal and external, by going the extra mileAccept ownership for effectively resolving issues, complaints, and inquiriesKeep the customer satisfied at the core of every decisionWork closely with central dispatch, managers, and operations to accommodate customers’ needs (internal and external)

Job Qualifications

Education:

High school diploma or equivalent

Experience:

3 years of customer service experience in a transportation companyUnderstanding of the trucking industry and how freight moves through the systemStrong phone and verbal communication skills along with active listening skillsAbility to deal with different types of personalities and effectively handle high-stress situations in a calm mannerAbility to multi-task, set priorities and manage time effectivelyDemonstrated proficiency with Office programs, such as Outlook, Excel, and Word

Working Days:

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift:

Shift and hours to be determined.

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!

As a Full Time member of our Family, you and your family are eligible to receive:

Great Health Benefits including a Zero premium medical plan for employee only coverageShort Term & Long Term DisabilityFlex Spending Accounts401k Retirement plan with company match and additional company annual discretionary match opportunityLife InsuranceWellness ProgramTuition Reimbursement for Drivers and TechniciansTraining and growth opportunities to build a careerWe prioritize our OD family of employeesAbility to advance through our promote from within philosophyNational Career Opportunities Available at our 250+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).