JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description:

The Experience Ambassador is responsible for creating extraordinary and memorable experiences for customers, guests, or visitors. This role focuses on elevating the overall customer journey by providing personalized, high-touch service and ensuring that every interaction exceeds expectations. The Experience Ambassador serves as a brand representative, embodying the company's values and culture while fostering lasting relationships with clients.

Key Responsibilities:

Greet and welcome guests, providing a warm and engaging first impression

Anticipate and fulfill guest needs, often before they are expressed

Customize experiences based on individual preferences and requirements

Serve as the primary point of contact for guests throughout their journey

Provide expert knowledge about products, services, facilities, and local area attractions

Coordinate with various departments to ensure seamless delivery of services

Handle special requests and arrange unique experiences or activities

Resolve issues and concerns promptly and effectively, ensuring guest satisfaction

Collect and act on feedback to continually improve the guest experience

Maintain detailed guest profiles and preferences for future visits

Promote and upsell additional products or services when appropriate

Organize and host special events or activities to enhance the guest experience

Ensure all areas of responsibility are presentable, clean, and welcoming

Stay informed about industry trends and innovative experience-enhancing practices

Contribute to the development of new experience initiatives and programs

Required Qualifications:

Bachelor's degree in Hospitality, Tourism, Business, or related field preferredProven experience in customer service or guest relations, preferably in a luxury or high-end environmentExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailProficiency in relevant computer systems and softwareAbility to work flexible hours, including evenings, weekends, and holidaysProfessional appearance and positive attitude

Preferred Qualifications:

Experience in event planning or concierge servicesKnowledge of multiple languagesUnderstanding of luxury brands and high-end customer expectationsTraining in first aid and emergency response

Key Skills and Attributes:

Exceptional customer service orientationCreativity and ability to think outside the boxEmotional intelligence and empathyCultural awareness and sensitivityAbility to remain calm under pressureProactive and self-motivatedAdaptability and quick thinkingStrong organizational skillsPassion for creating memorable experiences

The Experience Ambassador role is crucial in differentiating the brand through superior customer experiences. This position requires individuals who are passionate about service excellence, have a natural ability to connect with people, and can consistently deliver personalized, high-quality experiences that exceed guest expectations. The ideal candidate will be a creative problem-solver with a keen eye for detail and a commitment to continuous improvement in the realm of customer experience.

Location:

On-site –Pune, MH

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.