JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title 

Experience Ambassador 

Business Unit / 

Account  

Workplace Experience / Facilities Management – Corporate Solutions  

Reporting to 

Workplace Manager 

At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality focused workplace.  The role is Client facing, candidates must exhibit exceptional customer service and communication skills from the C-Suite down. 

Overall Role 

Duties & responsibilities 

The Experience Ambassador is responsible for delivering client experience every day through face to face engagement, proactive communication and exceptional customer service.   

Ambassadors aim to manage large sites with a bespoke approach to establish stronger relationships and create an engaging experience for our client’s employees and their guests.   

The Experience Ambassador will be part of the Facilities Management team and is the go-to-person for all workplace operations / facilities matters.   The role of the Ambassador will increase the level of partnership between JLL and our vendors. 

This individual ensures that a seamless consistent level of service is provided at every user touchpoint.  

What this job involves –  

Site Management  

Manage all customer inquiries and issues tactfully and confidently 

Conduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediately 

Ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied 

Ensure office equipment is in good working condition. Otherwise, rectify immediately 

Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace 

Ensure services are delivered within SLA’s and compliant with applicable laws, rules and regulations 

Consolidate all customer issues and generate monthly report 

Customer Service & Communications 

Start the day with greeting customers, using customer name 

Visibly engaged and well known in the workplace; spends a minimum of four hours per day walking the site  

To be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriate 

Share communications collaterals with the JLL team  

Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered.  Urgent issues / emails to be prioritise first 

Administrative Duties 

Perform / stock pantry and supplies as needed  

Administer workplace policies (clean desk, appropriate use of space, etc.) 

Additional duties as assigned by Workplace / Facility Manager.  

Candidate Qualifications 

Experience  

Bachelor’s degree or equivalent  

4– 5 years prior experience in hospitality, tourism, events operations property management, or related profession  

Skills  

Confident, friendly & engaging 

Customer focused mentality with a passion for hospitality 

Excellent verbal and written communication skills, ability to communicate professionally at all levels  

Meticulous with strong organizational and time management skills 

Strong interpersonal skills and highly collaborative 

Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook)  

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.