Management Level

Manager

Job Description & Summary

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement.

As an experience consulting generalist at PwC, you will have a broad understanding of all aspects of experience consulting. Your work will involve providing comprehensive guidance and support to clients in enhancing customer and employee experiences. You will be responsible for analysing client needs, developing and implementing experience strategies, and offering recommendations to create memorable and impactful experiences that drive customer loyalty and employee engagement.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role Summary: 

At PwC Experience Consulting, we are dedicated to the process of understanding, designing, and building better human experiences. As a Manager  in Experience Design, you’ll be at the forefront of crafting transformative strategies that truly prioritise people. You’ll lead diverse teams, guide innovative projects, and build meaningful client relationships, all while nurturing creativity and driving business impact. This is your chance to champion a bold vision for Experience Design and bring human-centered solutions to life. 

Qualifications / Certifications required: 

We’re looking for someone with the right experience and mindset rather than specific formal qualifications. Here’s what matters most: 

Extensive experience in Experience Design, Product Design, or Service Design. 

Proven leadership in delivering human-centered design solutions and managing teams. 

Strong knowledge of design thinking, customer experience, and product innovation. 

A track record of building client relationships and driving impactful projects. 

Familiarity with Agile, Lean UX, or Service Design Thinking is a bonus. 

Experience required: 

Proven experience leading Experience Design, Service / Product design, or related projects in consulting, agency, or corporate settings. 

Expertise in client engagement, team leadership, and business development. 

Strong background in human-centered design, service design, and product design methodologies. 

Track record of mentoring and upskilling teams. 

Responsibilities of role: 

Lead and inspire Experience Design teams to deliver exceptional results. 

Build trusted client relationships and guide strategic discussions. 

Advocate for innovative approaches to product and experience design. 

Drive business development and identify growth opportunities. 

Recruit, mentor, and develop team members while fostering creativity. 

Skill sets required: 

Exceptional leadership, communication, and strategic thinking abilities. 

Strong design acumen with a focus on balancing creativity and functionality. 

Collaborative, resilient, and adaptable in dynamic environments. 

Passion for delivering measurable outcomes through human-centered solutions. 

Role related attributes: 

Able to translate big ideas into actionable strategies that drive change. 

Builds diverse, high-performing teams and empowers them to succeed. 

Thrives in fast-paced, dynamic environments while staying focused on outcomes. 

Combines creative intuition with practical design expertise to deliver impactful solutions. 

Naturally curious about people, behaviours, and emerging trends. 

* Industry experience required: 

Experience in consulting, telecommunications, financial services, technology, or product-driven environments is a plus. 

* Candidate suggestions for headhunting: 

Experience Design or Service Design Specialists 

Product Designers with Leadership Experience 

Customer Experience (CX) Managers 

Design Strategists or Innovation Leaders 

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Job Posting End Date

March 15, 2025