**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? (https://www.brainshark.com/bbandt/careers-site-faq) _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)_ _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** Truist is on the verge of a big move—a move that aims to alter the course of banking as we know it. And to do that we are looking for some unique talent. We’re looking for the best people to join our cause and drive transformation. If you’re passionate about your craft, driven to create change, and interested in joining a team doing transformative work, let’s talk. We are seeking an experienced and passionate UX Researcher who loves learning about user needs, turning those learnings into insights that guide product designs, and tracking outcomes that tell client impact stories. To succeed in this role, you’ll need to be a well-rounded researcher who can help stakeholders turn abstract requests into meaningful research questions. You will need a strong collaboration spirit and be able to quickly design and turnaround high-quality research. **Essential duties and responsibilities:** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. + Identify, define, and prioritize user research opportunities through collaboration with stakeholders and other researchers. + Plan and conduct user research studies with appropriate methods, including moderated and unmoderated usability tests, interviews, surveys, click tests, card sorts, tree tests, pilot/beta evaluations, concept tests, co-design methods, and others. + Analyze research data with appropriate techniques, including quantitative statistical analyses, qualitative theme analyses, and others. + Summarize research findings and action items for stakeholders with appropriate consideration for limitations in the research methods, design constraints, implications to clients and the business, and other factors. + Establish processes for fast and effective testing through coordination with stakeholders, researchers, and vendors. + Track outputs and outcomes and communicate research impact. + Collaborate with other researchers to ensure high quality research, improve team processes, grow each other’s skills, and foster a great working environment. **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + BS with 6 years or MS degree with 3 years' experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, HCI, Human Factors, other related field or equivalent work experience. + Minimum of 2-3 years of experience in the role of an experience design researcher. + Strong knowledge of research techniques and the understanding of when to use what technique to ensure validity of data collected when conducting research with human participants. Extensive knowledge of experimental design to ensure bias is not introduced in the conducting of user research. + Track record of conducting research complex projects and delivering transformative insights. Experience representing and evangelizing user research to business partners. + Excellent leadership, communication, collaboration, and presentation skills. **Preferred Qualifications:** + Advanced degree (MS or PhD) in User Experience (UX), Psychology, Human Factors, Sociology, Human-Computer Interaction (HCI), or a related field involving experimental research. + Experience with a variety of research methods, such as qualitative and quantitative, moderated and unmoderated, generative and evaluative, etc. + Experience tracking research outputs and outcomes, as well as communicating impact + Experience managing research team processes, such as recruiting participants, overseeing vendor relationships, maintaining team documentation, or others. + Experience with usability testing and survey platforms, such as dscout, UserZoom, UserTesting.com, Optimal Workshop, Qualtrics, SurveyMonkey, or others. + Experience working in agile design environments. + Experience working in banking or financial services industries. **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)