Meet Our Team:

We’re a growing collective of passionate, thoughtful UX design leaders who are the tip of the spear in promoting human-centered philosophy to solve mission-critical problems across a portfolio of Fortune 500 clients. We champion the fact that great experiences equal great business, and our team is central to both our clients’ and company’s success.

 

Picture Yourself at Pega:

As UX designers, we all talk about wanting our work to have an impact. At Pega, yours will be on a global scale, solving a variety of problems in real-time while helping household names gain a better understanding of themselves and their customers. As a Senior Experience Designer, you will engage with empathy, focusing on shaping applications that get to the heart of an end user’s needs at each stage of their journey. You will work closely with users, stakeholders, analysts, Design Leads, and other delivery team members to drive better customer outcomes, ensuring solutions are both lovable and efficient.

 

What You'll Do at Pega: Conduct research to understand users’ objectives, obstacles, needs, frustrations, and motivations and translate those findings to relevant insights You'll be working within the features/functionality of the Pega platform and design system. Many designers aren’t comfortable with doing that (they wish freedom to design the most ideal bespoke solution to every problem)Collaborate closely with stakeholders, Design Leads and delivery team members to define the experience through divergent & convergent design exercisesDesign and optimize user interactions, navigational structures, data, forms, workflows, etc.Use and extend Pega’s enterprise design system, CosmosProvide day-to-day design support throughout the Agile development process, including ideation, elaboration, refinement and playbacksOrganize and run user & usability testing throughout development, drawing insights from results and keeping the user’s voice alive through the entire process

Solutions you might design as a member of our team:

Implementing award-winning case management to deliver channel-less experiences and visibility across businessesTurning end-to-end IoT data stream insights into carefully orchestrated actions across business and system silosUtilizing real-time AI capabilities to provide relevant content for every customer interaction Employing robotic automation and intelligence to simplify the employee experience and cover manual tasks that impede productivityProviding workforce intelligence to give clients insights into how work gets done, noting what systems and processes are getting in the wayWho You Are: You are an inquisitive problem-seeker who has profound empathy for usersYou are an intensely proactive doer who pursues the whole storyYou have experience in User Experience, Interaction Designer, and Information ArchitectureYou have a nose for the simplicity and truth between the lines of ever-evolving business processes and an appreciation for technology You are a natural storyteller and genial presenter who can distill amorphous and complex concepts into something that’s easy for others at all client levels to graspYou are a lifelong learner, seeking the latest information both in design tools, methods and product information

 

What You've Accomplished: You have 5 to 10 years of experience in UX Product design, service design, experience design, information systems, or another related fieldYou have engaged in consulting (Go-to-Market) and acting as an experience advocate for internal and/or client-facing teamsYou have an appreciation of front-end UI technologies like HTML, CSS, and JavaScript

#LI-MC3

Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 21471

Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.

We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!

As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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