Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Vice President Experience Design in Digital - Connected Banking, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

The Connected Banking team creates products and experiences that help Chase customers understand and improve their personal finances, including budgeting, building credit, saving for the future, and more. You will work across the full range of design practice, from up-front research, insights, and strategy, through ideation, prototyping, testing, and delivery of final designs. You will leverage your passion for solving problems to build human-centered experiences that educate and inspire our customers.

Job responsibilities

Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain. Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels Plan and conduct alignment sessions to drive human-centered design with the cross-functional team throughout the product design lifecycle, from identifying user needs from journey and opportunity mapping through prioritization, design development and execution  

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise in user experience design or similar roles Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience Self-directed, ownership mindset in both planning and structuring work and executing at expected levels of quality. Excellent communication skills, comfortable and confident presenting work to design leaders and cross-functional partners

Preferred qualifications, capabilities, and skills

Design leadership or managerial experience Comfort with ambiguity and demonstrated ability to shape and define projects