Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

Experience Designer Principal - RemoteJob Description

The Experience Designer Principal partners with internal and external stakeholders including senior leadership to direct the design, validation, and ongoing measurement of customer experience solutions that address customer needs and align to Prime’s strategic priorities. This position is responsible for delivering solutions that address how customers interact with Prime Therapeutics, for multiple customer types (members, clients, and health care professionals), working in all digital channels (web, mobile, chat, text, social media, etc.), and considering people, processes, and technology.

Responsibilities

Lead user experience design practices and projects to create deliverables that emphasize superior experiences, solving for multiple audiences – members, current and prospective clients, prescribers, pharmacists, and employees.Apply Customer Experience findings – what people see, think, feel and do at key points in their journey – to influence and iterate on solution prototypesLead cross-functional teams to ideate and create tangible solutions through collaborative brainstorming, design, rapid prototyping, and testing/validationContribute to a multi-year Consumer Digital roadmap; monitor market changes, new technologies,  and changing customer needs that could impact the planTrack and analyze qualitative and quantitative inputs and  metrics to measure solution effectiveness and to drive continual improvementInfluence and engage employees, leaders and decision makers, aligning Prime employee behaviors and initiatives to our User Experience Design approachOther duties as assigned

Minimum Qualifications

Bachelor's Degree in interactive design, psychology, marketing, business, or related area of study, or the equivalent combination of education and/or relevant work experience; HS diploma or GED is required8 years of work experience in User Experience Design, across more than one customer interaction channel (e.g. web, mobile, chat, text, social media, etc.)

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Additional Qualifications

An active listener and experienced facilitator who can use various methods to run constructive design discussions, leveraging personas, and engage cross-functional teams.Experience in human-centered user research techniques and methodologies, including ethnography and other discovery methods to understand and clearly convey people’s needs, goals, mental models and behavior patternsStrong business and strategic acumen, with evidence of achieving results in complex settingsAbility to analyze and interpret digital metrics to inform experience design priorities.  Strong ability to influence in a way that leads to collaboration and alignmentDemonstrated visual design skills

Preferred Qualifications

Experience in complex transactions and user flowsExperience in Figma or related UX platformsExperience in testing tools such as Maze, UserTesting.com, or similarExperience and interest in UX researchExperience with design systemsExperience in healthcare, Pharmacy Benefit Management (PBM), or other highly regulated industry

* PLEASE INCLUDE A LINK TO YOUR PORTFOLIO OF WORK WHEN APPLYING.*

Physical Demands

Ability to travel up to 10% of the timeMust be able to remain in stationary position 50% of the time. Must be able to "move or traverse"Must be able to constantly operate a computer and/or other productivity equipmentMust be able to hear and constantly communicate information and ideas. Must be able to exchange accurate information

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, or any other basis protected by law. 

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.