*About the Role* *Massachusetts Digital Service (Mass Digital)*is looking for two*Experience Research Interns*to help improve how people interact with government services. If you’re curious about*understanding people’s experiences*and using that knowledge to make services better, this could be a great opportunity for you. If you’re excited about*improving public services*and learning how research shapes digital experiences, we encourage you to apply—even if you don’t meet every requirement! *What You’ll Do* As an Intern, you will: * * · *Work with an Experience Researcher*to plan and conduct research. · *Help organize research efforts*, including participant recruitment and workshop planning.** · *Learn about digital service design*and how research improves experiences with government. ** *Who Should Apply?* * * You*don’t*need prior experience in UX Research to apply. We welcome applicants from*all**backgrounds*, including those who: · Have taken a*research methods class*and enjoyed it. · Find themselves*thinking about how to improve people’s experiences.* · Actively enrolled in an accredited undergraduate or graduate program. · Are interested in*technology, government, research, or design.* · Are strong communicators and problem-solvers. · Care about*equitable and inclusive government services.* *Work Details* This position is a*paid internship*.**The primary work location for this role is*1 Ashburton Place, Boston, Massachusetts, 02108*. The work schedule for this position is*Monday through Friday, 9AM to 5PM EST*. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days. * * *About EOTSS and Mass Digital* The*Executive Office of Technology Services and Security (EOTSS)* is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. *Mass Digital*is part of the*Executive Office of Technology Services and Security (EOTSS)*. We help state agencies create*accessible, user-friendly*digital services so everyone in Massachusetts can get the support they need. First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. **Job:** **Information Systems and Technology* **Organization:** **Exec Office of Technology Services and Security* **Title:** *Experience Research Intern* **Location:** *Massachusetts-Boston-1 Ashburton Place* **Requisition ID:** *250002R4*