Bring your industry trends and knowledge to our team and shape exceptional user experiences through cutting-edge research, influencing product design and functionality.
As an Experience Research Senior Associate in the Corporate Investment Bank Payments Experience Design team, you will play a pivotal role in shaping user experiences across our products and services. Leveraging advanced proficiency in research methods, analysis, and both quantitative and qualitative techniques, identify customer needs and translate them into actionable insights and recommendations. You will act as a core contributor to aid in developing research studies that answer user needs. Your work will directly impact the design, architecture, and functionality of our offerings, collaborating with cross-functional teams to contribute to discussions on design and research, and leading the decision on which methods best suit key design questions.
In this role, you will be a part of our growing global Payments Experience User Research team, shaping products that resonate with our largest, global clients. You will partner extensively with Design, Product Management, Engineering and User Research colleagues.
Job responsibilities
Conduct and execute research studies using advanced research methods, such as surveys, interviews, ethnography, and quantitative and qualitative techniques, to gather customer insights Analyze and interpret data, identify patterns and trends, and provide actionable recommendations to inform user experience design decisions and facilitate improvements in customer satisfaction and engagement Collaborate with cross-functional teams to ensure the integration of user insights into product development processes based on research findings Contribute to the creation and refinement of experience research strategies and connect craft work to business goals and success metrics, taking into consideration downstream implications Stay current with industry trends and incorporate knowledge into team insights Deeply understand and evangelize the needs, behaviors and pain points of customers. Effectively communicate research insights through compelling presentations, workshops and written reports to stakeholders of all levels. Stay up to date on the latest research methodologies.Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise in generative and evaluative user experience research, employing advanced research methods and techniques Demonstrated proficiency in both quantitative and qualitative research methods, including survey and interview design, ethnography, and data analysis Advanced knowledge of user experience design principles and practices, with a focus on how ethnographic principles influence effective user experiences Advanced understanding of current research methodologies, with the ability to review and understand how to apply current research practices to better inform experience designs Demonstrated experience in collaborating with cross-functional teams, including UX designers, product manager and developers to propel customer-centric decision-making and inform product prioritization. Experience designing high-quality research studies with an ability to iterate and adapt to changing product design needs. Excellent communication and presentation skills. Comfortable using PowerPoint, Excel, Qualtrics, Optimal Workshop, UserZoom/User Testing, and related user research tools.Preferred qualifications, capabilities, and skills
Experience with mixed methods research (qualitative and quantitative), including statistical analysis, design strategy, service design and/or market research is a plus. Have a creative spirit of collaboration and innovation in exploring future ideas and solutions through new and different research methodologies. Previous work in payments and/or a focus on B2B enterprise audiences is a plus. A team player.