Experience Specialist/Receptionist **UnityPoint Health Finley Hospital** 1 Positions ID: 41779452 Posted On 04/07/2025 **Job Overview** + **Area of Interest:** Patient Services + **FTE/Hours per pay period:** 1.0 + **Department:** Internal Medicine- DQ + **Shift:** Monday-Friday 8:00AM-5:00PM + **Job ID:** 163756 **UnityPoint Health Information** At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     + Expect paid time off, parental leave, 401K matching and an employee recognition program. + Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. + Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. **Overview** **Experience Specialist** **Dubuque, IA** **Monday-Friday, hours will fall between 7:30-5:00PM** **Full Time Benefits** **As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.** **Responsibilities** + Greets patients and visitors and obtains accurate information and signatures for office records + Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient. + Photo-copy & scan insurance cards and driver’s licenses. + Adhere to all confidentiality policies and procedures. + Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner. + Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested. + Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits. + Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations. + Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. + Open and / or closes the clinic following specific guidelines of the individual clinic. + Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate. + Perform functions other than described due to extenuating circumstances. + Answering incoming calls from patients, pharmacies, care facilities, and other providers or clinics. Our call centers answer on average 800-1,000 calls per day. + Schedule and confirm patient appointments, cancelations, check-ups and physician referrals. + Review, update, or obtain patient information making necessary changes to ensure correct billing and enter demographics into system. Verify insurance information/status. **Qualifications** **Education:** + High School Degree or Vocational School Graduate **Experience:** + Previous medical office experience preferred + Strong customer service skills + Excellent computer skills and abilities + Ability to understand and apply guidelines, policies and procedures + Strong personable skills to interact with physicians, health care team members, patients and support systems + Effective communication skills + Proficient in Microsoft Office + Customer and patient focused + Medical terminology/background a plus! Primary Contact 13511 Michelle Pickel HR Recruiter, HR 563-589-2608 Phone Phone Phone Fax michelle.pickel@unitypoint.org Email True False False **Job Details** Categories Health Care Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 168 Job REQ # 41779452 \# Positions 1 Start Date 20250407 End Date 20250516 Featured Job TH Ad TH Comments **Similar Jobs** Experience Specialist/Receptionist UnityPoint Health Finley Hospital Experience Specialist/Receptionist UnityPoint Health Finley Hospital Experience Specialist/Receptionist: Pediatrics UnityPoint Health Finley Hospital Workers Compensation Claims Adjuster (Northeast ex Cottingham & Butler/ SISCO Experienced Sales Executive - Transportation Cottingham & Butler/ SISCO Experienced Sales Executive - Transportation Cottingham & Butler/ SISCO Brokerage Experienced Sales Executive Cottingham & Butler/ SISCO Experienced Sales Executive - Employee Benefits Cottingham & Butler/ SISCO Experienced Sales Executive - Employee Benefits Cottingham & Butler/ SISCO Experienced Sales Executive - Risk Management Cottingham & Butler/ SISCO **Share this Job** UnityPoint Health Finley Hospital **About the Company** **A CAREER AT UNITYPOINT HEALTH - FINLEY HOSPITAL** UnityPoint Health team members come for a job, but stay for a career. As a team member, regardless of your position, you'll get the chance to change lives on a daily basis in order to deliver our vision of the Best Outcome for Every Patient, Every Time. That privilege drives employees' passion for making a difference in the lives of our patients, helping them create healthier, more rewarding lives. At UnityPoint Health - Finley Hospital, we know our collective actions determine the experience we create. Our team members strive to work as one through four key values: * Foster Unity * Own the Moment * Champion Excellence * Seize Opportunity If you are interested in joining our team, please visit http://www.unitypoint.org/dubuque/employment-opportunities to learn about our many opportunities and to fill out an online application. **ABOUT OUR HOSPITAL** UnityPoint Health Finley Hospital is a 126-bed community hospital. We employ more than 800 full-and-part-time employees. Finley Hospital is a not-for-profit, locally owned, regional healthcare facility part of the UnityPoint Health system. Finley Hospital is committed to bringing the best medical care to the tri-state area. We offer comprehensive, full service health care that is coordinated around our patients. We have consistently been recognized as a leader in health care.