Join a team recognized for leadership, innovation and diversity

As\na Customer Support Management Professional here at Honeywell, you will be\nresponsible for managing and overseeing the customer support operations for our\nIndustrial Automation business unit. You will play a critical role in ensuring\ncustomer satisfaction, resolving issues, and driving continuous improvement in\nour customer support processes.

You will report directly to our Customer Support Manager and you’ll work out of\nour Nebraska City, NE location on a hybrid work schedule.

In this role, you will have a direct impact on the success of our business by\nproviding exceptional customer support and driving customer loyalty. You will\ncollaborate with cross-functional teams to address customer needs, resolve\ntechnical issues, and ensure timely and accurate delivery of support services.


KEY RESPONSIBILITIES

 Plans, conducts and supervises assignments generally involving larger and more complex projects or customers.Manages the operational business relationship with large domestic accounts; serves on the account team.Conducts and reviews highly complex operational analysis.Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.Represents the customer/partner needs and provides business requirements to projects of high complexity.Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.Consults and provides guidance on operational matters of medium complexity to internal clients at peer levels and above.Proactively communicates operational process changes to customers/partners and internal clients, active involvement in the implementation phase.Participate in customer sales strategy meetings, client visits. 

US CITIZEN REQUIREMENT

Must be a US Citizen due to contractual reasons

 

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing\nsolutions side-by-side with dedicated experts in their fields, Honeywell\nemployees are eligible for a comprehensive benefits package. This package\nincludes employer subsidized Medical, Dental, Vision, and Life Insurance;\nShort-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,\nHealth Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid\nTime Off (for vacation, personal business, sick time, and parental leave), and\n12 Paid Holidays. For more information visit:

The application period for the job is estimated to be 40 days from the job\nposting date; however, this may be shortened or extended depending on business\nneeds and the availability of qualified candidates.

YOU MUST HAVE

 Able to take initiative in resolving problems independently and handle a multitude of tasks simultaneously.Be detail oriented and work in a team environmentProve knowledge level of HPS’s business, technical, and product vocabularyExcellent written and verbal communication skills with good follow throughAble to make sound decisions based on essential factsAble to demonstrate and create enthusiasm, have a desire to excel, and show a sense of ownershipAble to project credibility and poise in highly visible and adversarial situationsAbility to interact with a wide variety of customers (internal and external) at various levels and in various countries

WE VALUE

Bachelor’s degree (or equivalent experience) in a related discipline plus 4 to 7 years directly related experience, 3 years of which must have been in responsible leadership positionExperience in a multi discipline teamExperience in reviewing and redesigning of processesGood understanding and operational experience to drive a One-Honeywell approach

ABOUT HONEYWELL

Honeywell Industrial Automation enables process industry operations, creates\nworld-class sensor technologies, automates supply chains, makes warehouses\nsmarter, and improves worker safety. This combination builds on our core\nstrengths in controls and automation technologies which in turn allows us to\ndeliver better commercial outcomes for our customers. We enable customers to\nenhance the safety, sustainability, resiliency, and productivity of their\npeople, plants, and assets.


THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations, creates\nworld-class sensor technologies, automates supply chains, makes warehouses\nsmarter, and improves worker safety. This combination builds on our core\nstrengths in controls and automation technologies which in turn allows us to\ndeliver better commercial outcomes for our customers. We enable customers to\nenhance the safety, sustainability, resiliency, and productivity of their\npeople, plants, and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be\nconsidered without regard to age, race, creed, color, national origin,\nancestry, marital status, affectional or sexual orientation, gender identity or\nexpression, disability, nationality, sex, religion, or veteran status. 

Additional InformationJOB ID: req476677Category: Customer ExperienceLocation: 2221 Industrial Road,Nebraska City,Nebraska,68410,United StatesExemptMust be a US Citizen due to contractual requirements.Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.