Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

Experienced Home Claims Handler - Complaints Team

Be the calm voice claimants rely on to get their lives back on track.

Job Location: UK wideJob Type: PermanentRemuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Experienced Home Claims Handlers in the UK

With a strong background in property claims handling, you will support our clients and customers while showcasing your technical knowledge. You'll also join our development programme to achieve Cert CILA and BDMA qualifications, preparing you to handle claims up to £100,000.

Key responsibilities include being the main contact for customers and suppliers, resolving complaints, writing decision letters, managing claims and projects, and overseeing costs and payments. Video technology will help you view properties and liaise with suppliers on-site.

Successful candidates will deliver high technical quality and customer satisfaction with maximum efficiency. You should be an excellent communicator, self-motivated, disciplined, flexible, and enthusiastic about industry-leading technology.

This role offers an exciting opportunity within a friendly team, with potential for career progression in the claims arena.

The skills you will have when you apply:

Experience in managing claims across multiple clients: Previous experience in a claims environment is essential.

Excellent communication skills: You will interact with policyholders, insurers, contractors, and other stakeholders. You’ll need to explain complex details clearly and negotiate fair settlements for all parties involved.

Commitment to professional development: A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

The skills that will be developed once working:

We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role:

Remuneration & more

Competitive salary taking into account skills, experience and qualifications

A Self Invested Personal Pension Scheme (SIPP)

Holiday allowance of 25 days plus bank holidays

Flexible working from our office or your home

Health & support

Private healthcare plan (including pre-existing conditions)

Life assurance

Employee assistance programme for employee wellbeing

Group Income Protection  

Other benefits

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.