Experienced Technical Support Professional
We have an opportunity for an Experienced Technical Support Professional to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have 3+ years of proven experience in technical support or a similar role and expertise\nin commercial security technologies and products: Access Control, CCTV and\nIntrusion products.
Honeywell
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
As an Experienced Technical Support Professional -\nCommercial Security at Honeywell, you will have the opportunity to provide\nexpert technical facilitation to our customers in the Commercial Security\nbusiness unit. You will be accountable for resolving complex technical issues,\nserving as a subject matter expert in commercial security technologies, and\ndelivering exceptional customer service. Your strong problem-solving skills and\nexcellent communication abilities will be crucial in ensuring customer\nsatisfaction and driving business growth. You will report directly to our\nTechnical Support Manager and you'll work out of our Cairo, Egypt office\nlocation. In this role, you will have a direct impact on customer satisfaction,\nteam performance, and the success of our commercial security solutions.
Key Responsibilities:
• Provide expert technical support to customers, resolving\ncomplex technical issues.• Serve as a subject matter expert in commercial security\ntechnologies and products.
• Work with cross-functional teams to develop and implement\ntechnical facilitation strategies.
• Stay updated with industry trends and advancements, and\nprovide recommendations for improvement.
• Contribute to the development and improvement of technical\nSupport processes and tools.
• Develop & maintain the Technical Support Knowledge\nBase and Content on the Customer Portal.
• Conduct Technical Knowledge sharing Sessions for internal\nand external stakeholders.
• Establish and maintain strong relationships with key\nstakeholders, including customers and internal teams.
YOU MUST HAVE:
• Minimum of 3 years of proven experience in technical support\nor a similar role
• Expertise in commercial security technologies and products.\nAccess Control, CCTV and Intrusion products.
• Strong problem-solving and thoughtful abilities
• Excellent communication and people-oriented skills
• Ability to effectively manage and prioritize multiple\nprojects and tasks
• Excellent communication skills in English and Arabic.\nFrench would be an added advantage.
• Expertise on Microsoft Windows, SQL and TCP/IP Networks.
• Experience in mentoring and guiding a team.
• Strong customer focus and dedication to customer\nsatisfaction
WE VALUE:
• Bachelor's degree in Electronics, Electrical or Computer Engineering\nor a related field
• Expert technical knowledge and subject matter expertise in\ncommercial security
• Strong guiding and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business\nobjectives
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional InformationJOB ID: HRD256312Category: Customer ExperienceLocation: Mivida Project Building B2 5th Settlement,Cairo,CAIRO,11835,EgyptNonexemptCustomer Experience (GLOBAL)