Vancouver Animal Emergency and Referral Centre (VAERC) welcomes exceptionally organized multi-taskers who are enthusiastic, self-motivated individuals as a full-time Experienced Veterinary Receptionist.

If you are an experienced veterinary receptionist, excel at customer service, and have a passion for client care, and a love for animals, we are excited to welcome you to our client care team! We have built an incredible dream team of individuals who are committed to the highest standards of client care and customer service. We practice ethical and compassionate medicine and are seeking individuals who enjoy working within a cooperative team. 

Position Overview 

The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital! You are the first and last point of client contact and have the ability to leave a lasting impression by building trust and loyalty with our clients.  Your responsibility is to enhance the client’s experience by coordinating between clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated. 

Desired Attributes and Requirements:

1-2+ years of experience as a receptionist in a veterinary clinic or animal shelter. We are seeking candidates with previous veterinary experience.  

As the ideal candidate, you are mature, reliable, organized, and self-aware.  

Professional verbal and written communication skills 

Strong command of veterinary terminology, common veterinary medical conditions/emergencies, and veterinary “shorthand”  

Exceptional client service skills 

Empathetic, collaborative, and positive attitude 

Ability to work without direct supervision and to complete tasks/assignments independently 

Above-average time management skills

Good understanding of the functions of practice management software and electronic medical records. (VCA uses proprietary practice management software and training is provided) 

Proficiency with Microsoft Office Applications (Outlook, Teams, Excel, Word, Adobe) 

Accuracy in basic math skills. Previous knowledge of Moneris POS terminals/cash handling is an asset 

Basic knowledge of office electronics – multi-line phone systems, iPads, photocopiers, printers 

Strong attention to detail & accuracy when recording/relaying information 

Compensation: $17.40 to $25.00 per hour. The hourly rate range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

What VCA Canada Offers

This role is an excellent next step in the career of a veterinary receptionist. By working alongside our skilled team in our advanced facility, you will gain a deeper understanding into the world of Emergency & Specialty Veterinary Medicine.  

RRSP Employer 5 % Match Program – saving for your future just got easier! 

VCA Canada RRSP Student Loan - Ask us more!

A caring culture of Wellness and Appreciation! 

Extensive online anytime-anywhere access to journals and textbooks 

Competitive wages and health/dental benefits! 

Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process) 

Annual uniform allowance 

Exceptional career development: there is room to grow here! 

Referral Bonus Rewards 

Opportunities to give back to your community through VCA initiatives 

Generous personal pet care discounts 

Extra perks like shopping discounts and cool wellness apps! 

Come join us caring for life’s greatest companions! 

VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know. 

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.