"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

Position Purpose: Represent L.L.Bean as a brand ambassador at the company’s pop up events and throughout your travels. Provide superior customer service.  

Responsibilities:

Assists with event preparation and general office support, including shipping event materials, processing pop up product needs, maintaining department warehouse, and packing vehicles

Assists with the administration of on-site activities, equipment, vehicles, event setup, and breakdown

Drives company and rental vehicles to designated events and fulfills the role of L.L.Bean Experiential Marketing Team member as required

Adheres to all Experiential Marketing safety rules, procedures, company vehicle policies, and establishes contact L.L.Bean Facilities department as necessary

Delivers legendary world-class customer service and ensures support staff does the same

Works in conjunction with agency partners and external staff to create world-class brand experiences

Maintains a thorough knowledge and understanding of event and tour messaging, goals, and purpose

Communicates the L.L.Bean brand and history to customers and media

Uses a friendly and outgoing communication style to engage customers, relay product information and drive sales

Tracks customer feedback and quotes and premium distribution, and other metrics

Uses multiple computer systems to process orders and answer customer questions quickly and accurately

Assumes additional responsibilities as required

On-call in the event of emergencies

Experiential Marketing Specialists:

They are team players and always demonstrate L.L.Bean’s core values.

They have incredible customer service – always looking at how they can go the extra mile for customers.

They are unflappable and can turn a challenge into a service opportunity.

They are credible. They talk about our core outdoor activities and even participate in some of them.

They prove every day that they pay attention to merchandising standards and contribute to a well-organized and well-stocked back of house.

They are not above performing any task to help the team, and may have to engage in long, physically and mentally demanding workdays.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels. This position has been identified as a safety-sensitive position. A safety-sensitive position is one in which an impaired worker constitutes a serious and direct threat to workplace health and safety. Employees in this position must agree that they will not come to work or be at work at any time under the influence of alcohol or any drug that could render them impaired.

Education Level: Vocational/Technical Degree

Years of Experience: 3+ years

Skills and Qualifications:

Excellent communication skills

Solid understanding and the ability to articulate L.L.Bean's history and brand

Demonstrated focus on safety

Able to assess and prioritize opportunities

Strong computer skills (including Microsoft Office and social media applications)

Availability and flexibility to travel for work for up to multiple weeks at a time, and work varied hours to support the business, including nights, weekends, and holidays

Ability to work in variable weather conditions, including rain, heat, and cold weather. All operations take place in the outdoors

Ability to lift and carry up to 50 lbs. of equipment

Must have a clean driving record

Must complete driver certification once hired, as part of training

Must complete Department of Transportation physical exam once hired, as part of training

"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you!   At L.L.Bean, we believe the outdoors brings out the best in all of us.  We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."