At CN,everydaybrings new and exciting challenges.Youcan expectan interestingenvironment whereyou’repart of making sure ourbusiness isrunning optimallyandsafely―helpingkeep the economy on track.We provide the kind of paid training and opportunitiesthat long-term careers are built on and we recognize hard workers whostriveto make a difference.You will be able to thrive in ourclose-knit, safety-focused cultureworking together as ONE TEAM.The careers we offer are meaningful because the work we do matters. Join us! **Job Summary** The Expert, Business Analysis is responsible for identifying, eliciting, analyzing, specifying, and validating the business needs of users throughout CN and for specific projects or initiatives under the CORE modernization project. The CORE project modernizes CN’s operations planning and execution systems (e.g., Service Reliability Systems (SRS), Train Operation Planning and Control (TOPC), SmartYard). The role acts as a liaison between the Product Owner, various stakeholders, and Information and Technology (I&T) groups (e.g., Architecture, Design, Delivery, Quality Assurance, Project Management). The incumbent translates the Business request into detailed stakeholder requirements and user stories, which the incumbent follows through the project lifecycle. **Main Responsibilities** **Gathering and Managing Business Needs** · Plan and lead business analysis activities for projects and initiatives · Analyze project requirement relationships (e.g., affinity diagrams, fishbone, feasibility analysis) and maintain traceability of requirement changes and establish their priority · Organize and facilitate workshops, interviews, and meetings, while being mindful of the impact of organizational changes · Create and validate current and future processes with business partners · Map business processes and roles to activities (e.g., workflow diagrams, responsible, accountable, consulting, informed matrix) and follow the Process Classification Framework (PCF) · Analyze processes to identify business opportunities · Elicit and document business requirements from internal and external partners · Analyze, synthesize, document, explain and communicate business information to technical teams · Define and understand solution gaps and communicate the impacts to the business · Support the product owner in program increment and product backlog prioritization and in testing activities · Apply and ensure compliance with all I&T standards throughout the project **Cross Project Integration** · Lead cross-functional collaboration with other projects or programs to validate business needs · Understand cross-project dependencies to align project deliverables **Coach** · Coach project team members on the delivery approach (SAFe methodology) and business analysis concepts (e.g., process mapping, user stories, acceptance criteria) · Share business and expertise knowledge with project team members and with the business analyst’s community **Business Analysis Practice Development** · Work closely with the Business Analysis Lead and other I&T stakeholders on the continuous improvement of the business analysis framework and toolkit **Working Conditions** The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure, and stress. The role requires minimal travel (up to 20%) in accordance with CN policy for meetings within Canada and the United States (U.S.). **Requirements** **Experience** Business Analysis and Processes · Minimum 5 years of experience in business analysis and processes o Experience with Lean Six Sigma and Agile methodologies o Experience in writing user story with acceptance criteria o Experience handling and prioritizing Product Backlog o Experience with Azure Development Operations (DevOps) and JIRA o Experience using Visio o Experience with process mapping o Experience in project management methodology o Experience working onenterprise-level projects impacting multiple stakeholders o Experience working with complex systems in large organizations* o Experience working in or with Design Thinking and Lean or Agile software delivery teams* *Any experience for these above would be considered as an asset **Education/Certification/Designation** · Bachelor’s Degree in Business Administration or Information Systems, Computer Science, Engineering or an equivalent Degree and experience · International Institute of Business Analysis – Certified Business Analysis Professional (IIBA-CBAP) certification* · Lean Six Sigma Green Belt* · Scaled Agile Framework (SAFe) certification* · Scrum Master certification* *Any designation for these above would be considered as an asset **Competencies** · Identifies needs and finds solutions to create value for all stakeholders · Collaborates with others and shares information · Demonstrates active listening · Communicates with impact · Develops self and others · Provides recognition · Applies critical thinking **Technical Skills/Knowledge** · Knowledge of facilitation and elicitation techniques · Knowledge of Transportation and Logistics, including Intermodal and Carload* *Any knowledge for any of the above would be considered as an asset **About CN** CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a19,500 milerail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety,sustainabilityand our customers, providing operational and supply chain excellence to deliver results.