Expert Desk Analyst
Kforce
Kforce has a client that is seeking an Expert Desk Analyst in Mountain View, CA.
Summary:
The Expert Desk Analyst will provide technical support to internal employees who service our customers. The candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of employee issues/requests, which may range from straightforward to more complicated technical issues in a dynamic, fast-paced environment. There is also a range of administration duties within this role.
Responsibilities:
* In-depth technical troubleshooting of software, and connectivity issues for remote employees
* Assist customers in gaining access to various systems
* Monitor for incoming issues, determine root cause and either fix or escalate Log all contacts into Incident Management System (ServiceNow)
* Partner with appropriate teams to resolve or properly close aging tickets Communicate contact trends
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