Description We are seeking an Export Customer Service Specialist to join our client's team located in Oak Brook, IL. As an Export Customer Service Specialist, your role will be crucial in handling customer inquiries, keeping precise records, and ensuring prompt and correct invoicing after material delivery. This position is 100% on-site, offers a yearly salary of $55,000-$65,000 + full benefits. Responsibilities • Manage multiple customer accounts simultaneously, ensuring all queries are responded to in a detail-oriented and timely manner. • Assist in the preparation of necessary paperwork for shipments including COA, BOL, Packing List, and Commercial Invoice. • Work closely with Freight Forwarding companies on matters such as bookings, cut off dates, etc. • Monitor material allocation and inventory and follow up shipments on the designated websites. • Update the Export Status Excel sheet and distribute it weekly. • Input Freight Forwarding and Drayage Invoices in the systems. • Participate in department meetings focusing on relationship building, information sharing, and best practices. • Exhibit a high level of detail orientation in all communications, paying special attention to style, tone, and manner. • Offer support to fellow customer service specialists as needed. • Carry out other duties as assigned. Requirements • Minimum of 1 year of experience in a similar role • Proficiency in business systems and CRM • Familiarity with ERP - Enterprise Resource Planning and ERP Solutions • Experience with 'About Time' system is preferred • Ability to effectively handle billing functions • Excellent communication skills, both verbal and written • Proven customer service skills • Knowledge of customs procedures and regulations • Experience in preparing Bills of Lading and Packing Lists • Ability to track shipments effectively and efficiently • Strong skills in analysis and documentation • Ability to work in a fast-paced environment and handle multiple tasks simultaneously. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .