Dealership:L0113 Lithia Subaru of Oregon City Subaru Oregon City Lithia & Driveway (NYSE:LAD) is the largest automotive retailer in the U.S. and was named a 2022 Oregonian Top Workplaces award winner. We are one of the fastest-growing companies on the Fortune 150. With over 330+ dealerships worldwide representing over 50 brands in 3 countries! Hiring: Express Lube Advisor Schedule: Tuesday-Saturday 7:00am-4:00pm (flexible), or 4/10s Pay: Commission, Range $47,700 to $86,800 The Express Lube Advisor is responsible for providing excellent customer service keeping in mind that our customer’s perspective comes first. This individual presents a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns. Serves as the communicator between customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer. Responsibilities + Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC). + Follow the Initial Customer Contact (ICC) process: + Greet customers in a friendly and professional manner. + Identify, confirm and offer resolution to customer concerns. + Communicate with customer what needs to be done, how much it will cost and when service will be complete. + Assess customer needs by conducting a vehicle walk around. + Attain agreement from customer for service needs. + Offer a multi-point inspection. + Write accurate repair orders using ADP system. + Follow the Interim Customer Contact (ICC2) process: + Provide estimates that are accurate and support upfront pricing guarantee. + Obtain approval to review findings of multi-point inspection and associated prices. + Obtain approval to proceed with Additional Service Requests. + Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. + Communicate with technicians to gain clear understanding of services required and/or performed. + Follow-up with customer during repair/servicing of vehicle so they are aware of status. + Follow the Customer Delivery (CD) process: + Receive and process cash or credit payment for all services performed. + Upon completion of service promptly and professionally deliver vehicle to customer. + Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them. Skills and Qualifications + Strong attention to detail + Sense of urgency + Excellent communication + Typing – ability to type efficiently in order to enter repair orders. + Mathematics – calculating service costs and counting change. + Basic computer skills Competencies + Does the right thing, takes action and adapts to change + Self-motivates, believes in accountability, focuses on results, makes plans and follows through + Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results + Thrives on a team, stays positive, lives our values NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed. The estimated annual earning range for this position is ($47,700 to $86,800), which includes commissions on (Commissions –Ex: “Individual Sales and/or Individual Gross Profit”, “Department Net”) and/or bonus opportunities such as (Bonuses –Ex: “Parts Gross Achievement, Manufacturer Approvability”).Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a short-term and/or long-term incentives as part of total compensation, as well as a variety of other benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/ ​ We offer best in class industry benefits: + Competitive pay + Medical, Dental and Vision Plans + Paid Holidays & PTO + Short and Long-Term Disability + Paid Life Insurance + 401(k) Retirement Plan + Employee Stock Purchase Plan + Lithia Learning Center + Vehicle Purchase Discounts + Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.