Description

Acura of Ellicott City is seeking a part-time Express Service Advisor to join our team! If you're an experienced Service Advisor looking for a flexible schedule, this could be the perfect fit. We're looking for someone who is customer-focused, energetic, and knowledgeable in automotive services to act as the key liaison between our customers and technicians. You'll manage the repair process, set clear expectations, and ensure every customer receives first-class service. This role offers a base salary of $30,000 with commission opportunities, providing strong earning potential. Candidates must be 21 or older, hold a valid driver's license, and be insurable under our policy.

BenefitsPaid trainingMedical, dental, vision, disability and life insurance offerings401k with company contributionPaid vacation and sick timeCompany paid holidaysTuition Reimbursement programEmployee referral bonus programReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Maintain excellent customer service as set by dealership service managerSchedule appointments and generate estimates for customersAdvise customers on the appropriate maintenance required to their vehicle based on           manufacturer’s specificationsDocument repair and service orders in the correct fashionBe familiar with the latest industry trends and technical advancements and successfully       apply them in daily activitiesEstablish and maintain a strong and positive working relationship with customers to             encourage customer retention and referral businessFollow up with progress calls and/or emails to customers regarding any changes in the       estimate or pick up timeAll other duties as assignedRequired Education and ExperienceHigh School Diploma or GED requiredValid Driver’s LicenseMust have excellent customer service skillsAbility to multi-task, prioritize, and work efficientlyWork Authorization/Security ClearanceAll Roads Company does not provide H1-B sponsorship.  No security clearance required for this position.AAP/EEO Statement All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.