The Exterior Aircraft Cleaner Manager is responsible for overseeing all on-site operations and staff, including EXT Aircraft Cleaners, Leads, and Supervisors. This role ensures efficient operations, compliance with ERMC and client standards, and provides a high level of service delivery to meet both company and client expectations. The Station Manager must demonstrate strong leadership, organization, and communication skills, and maintain productive relationships with clients and corporate staff.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Staff Management: Supervise and manage a team including EXT Aircraft Cleaners, Leads, and Supervisors. Ensure appropriate staffing levels, conduct interviews, and submit new hire paperwork on time. Training: Oversee new hire training, recurrent training, and ongoing development for all staff, ensuring all ERMC and client training requirements are met. Maintain up-to-date training records and ensure employees understand their safety and health responsibilities. Performance Management: Conduct annual performance evaluations, addressing employees’ achievement of responsibilities and safe work practices. Communication: Maintain clear communication with ERMC Directors, Station Management, Client Management, and Corporate Staff, ensuring transparency and collaboration in all operations. Operational Oversight: Monitor productivity and maintain compliance with ERMC and client standards, using client training systems to compile reports. Manage daily schedules for exterior aircraft cleaning, ensuring records are kept up-to-date. Budget Management: Adhere to budget constraints for location operations, utilizing ERMC financial reports and tools. Regulatory Compliance: Ensure all employees complete training for Airport I.D. and driving licenses within three days of employment. Reporting: Submit daily reports, timesheets, task completion lists, and other required documentation accurately and on time. Inventory Management: Manage inventory and orders for cleaning supplies, mechanical parts, uniforms, and other necessities. Ensure correct orders are submitted to ERMC corporate and client representatives. Policy Enforcement: Maintain a thorough understanding and enforcement of ERMC company policies, procedures, safety protocols, and security measures. Operational Knowledge: Possess in-depth knowledge of the entire operation, including aircraft types, GSE, safety protocols, scheduling, supplies, and employee relations. Technology Management: Ensure proper use and maintenance of all I.T. equipment, including computers and communication devices, and update systems as needed. Quality Control: Conduct daily audits of aircraft services using the Springshot program, meeting audit requirements. Leadership & Problem-Solving: Address operational issues such as GSE breakdowns and employee concerns, in consultation with Directors and HR for resolutions. Service Requests: Oversee new service requests and staffing adjustments, ensuring approval processes are followed and profitability is maintained. 24/7 Operation Management: Manage and ensure the smooth operation of services around the clock. Minimum requirement of 40 hours per week on-site in station. Other Duties: Perform additional tasks as assigned by the Director, including customer training, safety briefings, and other operational needs.

Qualifications:

Minimum of three years of related management experience or equivalent education and experience. Ability to identify and resolve problems efficiently and to promote high-quality work standards. Strong analytical skills to interpret business periodicals, technical procedures, and regulations. Excellent written and verbal communication skills to interact effectively with various stakeholders.

Computer Skills:

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, TEAMS). Experience with ADP payroll processing software, including timeclocks and timecard management.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to walk, talk, and hear regularly. Ability to lift up to 50 pounds frequently and up to 75 pounds occasionally. Specific vision abilities include close vision and distance vision.

Work Environment:

Exposure to both indoor and outdoor environments, including varying weather conditions. Moderate noise levels typical of an airport environment.

Benefits:

ERMC Aviation offers a full range of benefit offerings for full time employees including but not limited to medical, dental, vision, HSA, 401k, company paid life insurance, supplementary life insurances, voluntary benefits (such as accident, cancer, hospitalization), option to receive paycheck 2+ days early, discounts on hotels, rental vehicles, cruises, discounted tuition with a participating college, and a college education savings plan. 

Additionally, as a member of the Unifi Service family of companies, ERMC employees are eligible for steeply discounted flight benefits with Delta Airlines.