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Job Summary:

The Managed Services Lead will be responsible for managing all aspects of our AWS/ETL project, including the development, deployment, and maintenance of ETL processes and AWS cloud services. The ideal candidate will have a strong background in AWS cloud services, ETL processes, and team leadership.

 

Key Responsibilities:

Lead a team of cloud and ETL engineers to deliver high-quality managed services to our clients. Design and implement robust ETL pipelines to integrate multiple data sources into AWS cloud environments. Ensure the reliability, scalability, and security of AWS services and ETL processes. Monitor system performance, troubleshoot issues, and implement continuous improvements. Collaborate with cross-functional teams to align managed services with business objectives. Manage client relationships, including regular status updates and addressing any concerns. Develop and maintain service level agreements (SLAs) and manage service delivery to meet or exceed these standards. Provide technical leadership and mentorship to team members, fostering a culture of excellence and growth. Stay up-to-date with the latest AWS features and ETL best practices to recommend and implement cutting-edge solutions.

 

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field. Minimum of 5 years of experience in managing cloud services, with a focus on AWS and ETL processes. Proven track record of leading technical teams in a managed services environment. Strong understanding of AWS services such as EC2, S3, RDS, Lambda, and AWS Glue. Experience with ETL tools and processes, and knowledge of data warehousing concepts. Excellent problem-solving skills and the ability to work under pressure. Strong communication and interpersonal skills, with an emphasis on customer service. Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer) are highly desirable.

 

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