Schedule Weekly Hours:
40We are looking for a motivated and passionate individual to join our Vision Services Team! This position will focus on optical sales and customer service. We do not require any optical experience, we will provide all necessary training!What is available:
Work 40 hours each week
Monday - Friday, 8:00am - 5:00pm (occasional Thursdays 10:00am-7:00pm)
Have the opportunity to travel to other Gundersen optical locations!
Provide a quality optical experience to our patients and guests
What you will get:
Starting rate of $19.00/hour + more for experience
Float differential of $1.25
Great work/life balance
On the job training
Access to our Career Development Center
Generous 401K match and base contribution!
Tuition Investment Program
What you will need:
High school diploma or equivalency
1 year of customer service experience
American Board of Opticianry (ABO) Certification within 18 months of hire
Gundersen Health System is healthcare for neighbors, by neighbors. While we call La Crosse home, our system has 7 hospitals and 65 clinics in neighboring communities. Inside our walls and our neighborhoods, we deliver world-class medical care combined with the right amount of love. We call it Love + Medicine and it’s who we are.
Click here to learn more about life at Gundersen!
Job Description:The Optician Float works with doctors, assistants, technicians, managers, and other department personnel to provide professional eyeglasses dispensing services. Designs vision correction devices to meet the visual, cosmetic, and lifestyle needs of the patients. Often works independent of doctor's supervision or instruction.
Major Responsibilities:
1. Determines the visual, cosmetic, and lifestyle needs of the patient and provides counseling as to the optimal lens and frame design to meet those needs.
2. Takes frame and lens measurements and enters into a computerized database. Emphasize benefits of new eyewear and explains cost to patient.
3. Uses counseling selling to explain benefits of eyewear products to patients and meets sales goals established by manager.
4. Utilizes Rx tracking system to process eyeglass and monitor orders with suppliers, and keeps patient apprised as to the status of the order.
5. Inspects all eyewear products upon receipt from the vendor to ensure quality standards and dispenses new eyewear to patients.
6. Adjusts, fits, repairs, and maintains patients eyeglasses as needed. Utilizes superior knowledge of optics and eyeglass fitting to resolve patient post-fit visual concerns.
7. Cleans and maintains frame inventory and lens samples and contributes to efforts to keep dispensary/vision center neat and clean.
8. Maintains expert product knowledge and patient service skills through attendance of department and clinic meetings, seminars, classes, and the use of resources such as journals, newsletters, and applicable texts.
9. Understand and utilize eyeglass-related insurance and coding for patient orders with vision specific insurance and process accordingly.
10. Adheres to regular and predictable attendance.
11. Personally interacts, engages with and cares for patients.
12. Ensures patient safety.
13. Performs other job related responsibilities as needed to ensure successful operation of dispensary/eye clinic.
Education and Learning:
REQUIRED
High School Diploma or equivalency
DESIRED
Post High School education in a specialized field: Completion of optician program
Work Experience:
REQUIRED
1 year of experience in a customer service related position.
DESIRED
1 year experience as an optician, fitting patients after cataract surgery, eye disease and/or injury. Experience fitting specialty lenses such as slab-off prisms and double segment multifocals.
License and Certifications:
REQUIRED
American Board of Opticianry (ABO) certification required within 18 months of hire date
DESIRED
American Board of Opticianry Master (ABOM) certification
Age Specific Population Served:
Pediatric (1 - 12 years)
Adolescent (13 - 17 years)
Adult (18 - 64 years)
Geriatric (65 years & older)
OSHA Category:
Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Environmental Conditions:
Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
Exposed to infectious diseases.
Physical Requirements/Demands Of The Position:
Sitting Occasionally (6-33% or 3 hours)
Walking/Standing Continually (67-100% or 8 hours)
Driving Occasionally (6-33% or 3 hours)
Stooping/Bending Rarely (1-5% or .5 hours)
Squatting Rarely (1-5% or .5 hours)
Kneeling/Half Kneel Rarely (1-5% or .5 hours)
Reaching - Shoulder Level Rarely (1-5% or .5 hours)
Reaching - Below Shoulder Occasionally (6-33% or 3 hours)
Repetitive Actions - Pinch Forces Occasionally (6-33% or 3 hours) Pounds of force 0-25
Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)
If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267
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Equal Opportunity Employer