Transform technology into opportunity as a Help Desk Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Help Desk Specialist joining our Joint Strike Fighter (JSF) F-35 IT program at Edwards AFB, CA.

The Joint Strike Fighter (JSF) F-35 IT program support contract provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office (JPO). Our services include program management, enterprise performance management, enterprise architecture, implementation of emerging capabilities and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. 

HOW OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:

Provides first-tier software, hardware, and printing technical assistance to computer users.

Answers questions or resolve computer problems for clients in person, email, via telephone, or electronically. 

May provide assistance concerning the use of computer hardware, software, and printing. 

Responds to and diagnoses problems through discussions with users.

Provides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problems.

Serves as focal point for customer concerns.

Documents, tracks, and monitors the technical problems to ensure a timely resolution.

Interact with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem.

Simulates or recreates user problems to resolve operating difficulties.

Recommends systems modifications to reduce user problems.

A working knowledge of the M365 office suite, MS Teams, and the windows operating system.

WHAT YOU’LL NEED TO SUCCEED:

Security Clearance Level: Active Secret clearance

Required Experience:

5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customer.

Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriate.

Experience with Remedy/Help Desk Management Systems.

Progressive experience in the management of a technical support team.

Experience developing and providing Service Level Agreements and Help Desk deliverables.

Required Certifications: (411) Technical Support Specialist – Basic: Security+ CE and Industry certification: AZ-900 – Microsoft Azure Fundamentals.

Education: BS/BA or AS/AA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree.

Location: Onsite at Edwards AFB, CA

US Citizenship required

GDIT IS YOUR PLACE:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Rest and recharge with paid vacation and holidays

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