About Us The Brown Palace Hotel and Spa, Autograph Collection, synonymous with extraordinary service since 1892, invites you to join a new level of luxury Downtown Denver hotels. Home to a collection of 243 distinct guestrooms and suites, the hotel also boasts six unique restaurants and bars, a boutique spa and nearly 20,000 square feet of meeting space, making the Brown Palace as appropriate for an adventurous jetsetter as it is for a corporate-minded CEO.In addition to being a part of one of the most historic hotels in Denver, team members will enjoy many additional perks of working at the Brown Palace Hotel and Spa. These perks include discounted RTD Eco Pass, free employee meals, discounts on services/F&B at the hotel and Friends and Family hotel room discounts. Come learn more about joining our team!Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply. Overview + Assist the Directors of Food and Beverage & Banquets in the day-to-day operations of the Banquet, Restaurant, Room Service and other food and beverage outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures and federal, state and local regulations while meeting/exceeding financial goals. Applications End: 1/17/2025 Responsibilities · Assist the Banquet & Outlet Teams in the administrative functions required for effective event and restaurant management. · Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, memorandum and other documents. · Promptly answer telephone calls following HEI Hotels and Resorts and brand standards using clear and positive communication. Respond to caller inquiries speaking in a pleasant manner. Exercise decision making skills to direct caller's request. Accurately record messages for staff and distribute the written messages to the staff members in a timely manner. · Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff. · Handle individual reservations for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with each department through oral and written instruction. · Organize, file and retrieve documents in appropriate binders in order to maintain essential records used in the department operation. · Comply with attendance rules and be available to work on a regular basis. · Communicate incoming inquiry information accurately to manager and disseminate information and facts to relevant accounts and applicable departments. · Generate correspondence, proposals and contracts as directed by management. · Distribute contracts, outlet event orders, resumes, room requests, and amenities to relevant departments throughout the hotel, through systems provided. · Politely and professionally communicate with clientele and guests requests for information on hotel facilities and event needs. · Respond to inquiries with accurate information in a timely manner and record all relevant information accurately. · Keep an updated account for banquet revenue generated daily from banquet checks. · Daily printing needs for the Outlets and Banquet Teams. · Attend meetings and keep detailed notes and minutes · Daily pull event changes and banquet event orders and record in the proper areas. · Assist hotel departments in internal meetings and event needs. · Assist Managers in each department with daily communications and administrative needs. · Supervise service of guests, and monitor servers and support staff adherence to all service standards. · Check restaurants and event spaces for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up. · Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages. · Communicate daily with restaurant manager with regard to special events, house counts, etc. · Assist manager in conducting menu classes and taste panels. · Communicate both verbally and in writing to provide clear direction to staff & other departments. · Perform any other job related duties as assigned. Including but not limited to; Hosting, Serving, Administrative needs, Directing and Leading Teams, Acting as Liaison for Event Contacts, Coordinating with Outside Vendors, ect. Pay Rate: $21.00/hr Qualifications + High School Diploma or equivalent required. + Hotel experience preferred. + Ability to use point of sale. + Ability to lift/carry weight up to 50 pounds with or without reasonable accommodations. + Ability to push/and pull carts of products weighing up to 150 pound with or without reasonable accommodations. + Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act. Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Job LocationsUS-CO-Denver Posted Date4 days ago(12/11/2024 2:19 PM) Requisition ID2024-52722 CategoryFood and Beverage Position TypeFull-Time FLSA StatusNon-Exempt Location NameThe Brown Palace Denver MinUSD $21.00/Hr. MaxUSD $21.00/Hr. Discretionary Performance Bonus EligibleNo Tipped / Service Charge EligibleNo