F&B Manager
Rosewood Hotels and Resorts
Job Description Essential Duties and Responsibilities
• Ensures that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate. • Oversees the preparation and update of individual departmental operations manuals. • Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. • Ensures a smooth operation of the Food & Beverage division in the absence of the EAM Of F&B or the Director of F&B. • Liaises with culinary division • Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. • Ensures that associates also provide excellent service to internal customers in other departments as appropriate. • Spends time in public areas observing associate-guest interaction and talking with guests, working through department heads to coach associates in guest service skills as necessary. • Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner. • Maintains positive guest and colleague interactions with good working relationships.
• Ensures that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate. • Oversees the preparation and update of individual departmental operations manuals. • Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. • Ensures a smooth operation of the Food & Beverage division in the absence of the EAM Of F&B or the Director of F&B. • Liaises with culinary division • Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. • Ensures that associates also provide excellent service to internal customers in other departments as appropriate. • Spends time in public areas observing associate-guest interaction and talking with guests, working through department heads to coach associates in guest service skills as necessary. • Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner. • Maintains positive guest and colleague interactions with good working relationships.
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