Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE:                 Sr Manager, Conference & Banquet Operations

LOCATION:        Snowbird Resort

STATUS:             Salaried, Full-Time

SCHEDULE:        Varied hours and times of the day/evening: weekdays, weekends and holidays

SUMMARY

As Sr Manager, Conference & Banquet Operations we are seeking an energetic and well-organized manager to provide our customers with a first-class conference & banquet experience. This position will be responsible for training the banquet team and overseeing the execution of events per the Banquet Event Orders. You will work closely with the Conference Services and Culinary teams to provide an exceptional experience for booked events. Your duties will include controlling the cost and quality of services, preparing the venue, and coordinating the service of meals.

WHAT YOU’LL DO

Foster an environment where feedback is welcomed and acted upon positively.Cultivate a positive team culture by modeling respectful communication, addressing concerns early, and creating opportunities for team building.Answering customers' questions and accommodating special requests.Support, lead, and direct the Banquet Management Team and supervisors and their teams, with a focus on providing consistent and timely services and support to the groups and businesses using our conference facilities, and quality and consistent catering (food and service) to each customer group.Provide, feedback, instruction and direction to the Banquet Team.Sustains and increases productivity in the department to always assure client satisfaction and professionalism.Manages, trains and leads the department staff to ensure client satisfaction and performance. Acts as liaison between Conference Services/Catering Managers and Banquet Team to operate the department efficiently and effectively.Available for staff and clients to support them in resolving any problems or conflicts to maximize guest satisfaction.Be familiar with all services and products at primary and secondary competitors to maintain Snowbird as a competitive choice for the client.Maintenance and care of equipment and supplies.Ensure training for all managers and staff.Planning the venue layout according to the number of guests and the type of event.Determining the number of table waiters and servers required.Supervising the placement of tables, chairs, cutlery, plates, glasses, table linens, centerpieces, heating lamps, serving utensils, and carving stations.Consulting with the Executive Chef regarding the timing of meal courses to be served.Overseeing the seating of guests, the serving of meals and beverages, and the clearing of tables.Preparing work schedules and completing documentation in a timely manner.

WHAT YOU NEED TO GET THE JOB DONE

Excellent interpersonal and communication skills.3-5 years of experience in banquet management, or similar.Proficiency in catering management software, such as Amadeus Sales and Catering.Exceptional ability to plan banquets and meet deadlines.Experience in supervising banquet venue staff.Extensive knowledge of catering equipment and venue requirements.In-depth knowledge of hospitality industry best practices.

WORK SCHEDULE

Shifts vary, from early morning to late evening, weekends, holidays depending on business requirements.Requires weekend/holiday availability.

PHYSICAL REQUIREMENTS:

Lifting and Carrying: Ability to lift up to 50 lbs, including trays, tables, chair stacks and other banquet set up itemsStanding for Long Periods: Must be able to stand for extended periods during various activities such as banquet set up.Bending, Kneeling, Reaching, and Grasping: Must be able to perform these movements to handle all banquet set up needs.Exposure to Cold and Extreme Weather: Work is indoors on majority of occasions but walking between buildings and event sites might require being outside in cold, snowy, icy conditions.Frequent Interruptions: Ability to maintain focus and accuracy in an environment with frequent interruptions, guest/staff interactions and unpredictable situations.

MENTAL REQUIREMENTS:

Critical Thinking in High Volume Business Situations: Ability to make quick, effective decisions under stress.Communication Skills: Ability to communicate clearly and efficiently with guests and staff.Guest Service: Provide courteous, efficient, and professional service to guestsStress Management: Ability to manage the stress of working with the public.Team Collaboration: Work as part of a team with other managers and staffAttention to Detail: Must maintain accuracy and attention to detail.

WHY WORK HERE

Ski pass and comp ticket benefitsDiscounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employeesAvailable medical, dental, vision and accident insurance – benefits are available based on position and are subject to change401kDiscounts with Powdr partnersFree transportation to work: UTA Bus, Rideshare Vans, and Employee Blue Shuttles

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. We require all candidates that receive and accept employment offers to complete a background check before being hired and comply with our professional appearance, drug & alcohol, and employee conduct policies.

Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.

If you are passionate about the outdoors, check out our open positions and apply online today!