Client Reference Code: 2024-41509

JOB SUMMARY
The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an entry level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.

MAJOR DUTIES AND RESPONSIBILITIES

Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefsManage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needsPerform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)Perform all LMS prerequisite requirements and post-training duties including evaluationFollow facilitator guide to lead learners through appropriate activities, discussions and debriefsWith support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior changePursue development opportunities focused facilitation, learner engagement and classroom management excellenceShadow training end-users to gain deeper understanding of how training translates in the businessCoach learners on specific skills within a role, process or systemPerform other duties as requested

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Critical thinking and analytical skills
Ability to prioritize and organize effectively
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate with all levels of management and company personnel
Ability to deal with the public in a professional manner
Ability to effectively utilize Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Familiarity with different learning approaches
Feels comfortable presenting/training groups of individuals online and in person

Required Education

Associate’s degree or equivalent combination of training and/or work experience

Required Related Work Experience and Number of Years

Training delivery experience in a formal or informal setting - 1
Experience or equivalent in the functional area and or business unit - 3

Job Code : HTR313

2024-41509
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $50,500.00 and $80,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

FCC Unit: 13531 Business Unit: Customer Operations Zip Code: 12303

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