The main goal of this position is to facilitate classroom learning, team meetings, and on-line sessions through a variety of delivery methods. This is an entry level position that requires 1 year of training experience and up to 3 years of experience in the functional area or business unit.

Facilitate learning to develop participants' skill sets. This includes classroom instruction, team meetings, and on-line Learning debriefs

Manage the classroom and participants during training by tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs

Perform all administrative duties including class and lab preparation, schedule administration, and participant record maintenance (e.g., test scores, evaluations and attendance)

Perform all LMS prerequisite requirements and post-training duties including evaluation

Follow facilitator guide to lead learners through appropriate activities, discussions and debriefs

With support of facilitator guide, provide feedback to learners to aid with knowledge transfer and behavior change

Pursue development opportunities focused facilitation, learner engagement and classroom management excellence

Shadow training end-users to gain deeper understanding of how training translates in the business

Coach learners on specific skills within a role, process or system

Perform other duties as requested

Required Skills/Abilities and Knowledge

 Ability to read, write, speak and understand English

 Critical thinking and analytical skills

 Ability to prioritize and organize effectively

 Ability to communicate orally and in writing in a clear and straightforward   manner

 Ability to communicate with all levels of management and company   personnel

 Ability to deal with the public in a professional manner

 Ability to effectively utilize Microsoft Office applications (Word, Excel,   PowerPoint, Outlook)

 Familiarity with different learning approaches

 Feels comfortable presenting/training groups of individuals online and in   person

Required Education

 Associate’s degree or equivalent combination of training and/or work experience

Required Related Work Experience and Number of Years

 Training delivery experience in a formal or informal setting - 1 Experience   or equivalent in the functional area and or business unit - 3

Preferred Skills/Abilities and Knowledge

Preferred Education

Preferred Related Work Experience and Number of Years

WORKING CONDITIONS

Office environment

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Mental Requirements

EOE

 Charter Communications is an Equal Opportunity Employer -       Minority/Female/Veteran/Disability

HTR313 2024-45216 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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