Job Purpose
The Facilitator, Strategic Learning Delivery is accountable for training, upskilling, and reskilling new hires, employees, and non-employees in support of business specific initiatives including but not limited to growth, transformation, innovation, new client deliveries, and operational excellence. The Facilitator’s primary focus includes facilitation and transfer of learning to develop skill and competency, learner feedback and coaching, maintenance of curricula and business/subject matter expertise, and use of multiple modalities to meet needs that reflect best practice and business/regulatory requirements to ensure we deliver high quality learning programs and solutions. The effective facilitator will approximately spend their time as follows:
Learning Delivery 75%
Maintaining Curricula & Expertise 15%
Learning Delivery Preparation 10%
This is an individual contributor role.
Primary Job Accountabilities/ Responsibilities
Indicate % of time devoted to each accountability (should total 100%). Describe the scope of duties involved in each area of responsibility/ accountability. If the responsibility spans the Assurant enterprise or has regional responsibilities, please indicate so. Generally, include the top 10-12 accountabilities/ responsibilities.
• Facilitates delivery of multiple learning curricula and solutions using adult learning theories through a variety of modalities. Includes in-person, virtual, hybrid, digital, and other emerging delivery modalities.
• Demonstrates expert facilitation/communication, time-management and organizational skills, and role models The Assurant Way behaviors, when delivering learning solutions to allow participants to focus on their learning.
• Provides skill-based/performance feedback and coaching to learners, while monitoring their engagement and knowledge/skills transfer, to ensure that they achieve the expected competency for their role
• Owns the delivery and maintenance of learning solutions and processes for specific areas that are aligned with business, regulatory, and audit requirements to ensure the best learner experience and impact on expected outcomes, leveraging a digital first approach when appropriate
• Partners with Strategic Learning Solutions and Change team as a subject matter expert and reviewer when advanced skillsets are required to create new, or maintain existing, learning solutions for specific areas within their responsibility
• Implements surveys, evaluations, assessments, accreditations, and any other standardized processes designed and required for new hire, employee, and non-employee learning activity
• Partners effectively with key stakeholders and proactively bring back learnings and insights from what is observed/experienced to deliver and help shape curricula and solutions that are simple and easy for learners to consume, address different learner needs, and produce the expected skill acquisition/development and business, (KPI’s/SLA’s), regulatory, and audit outcomes
• Recommends improvements that increase efficacy, efficiency, scalability, and impact of learning solutions and processes to increase value and impact over time
• Maintains, reviews, analyzes, and communicates required learning data/information on learner progress, feedback and coaching focus, and completion associated with delivered learning solutions to demonstrate and evidence learner competency and adherence to requirements of the program, the business, and/or relevant regulation and audit factors
• Builds and maintains business acumen (where we are, what changed, and where we are headed) and keeps up to date on best practices including industry and digital trends as it relates to adult learning, delivery modalities and facilitation, training, upskilling, and reskilling techniques, to ensure we deliver high quality learning programs and solutions.
• Other duties as assigned.
Responsibility for the work of others
Number of Direct Reports and Typical Job Titles
n/a
Total Number of Employees (includes direct reports and all employees in those organizations)
n/a
Responsibility for managing project resources
n/a
Financial Responsibility
Include any budget responsibility- expense management or revenue.
Delivery of learning curricula and solutions help reach a desired business, regulatory, and/or audit objective on time and within budget.
Experience/Skill/Knowledge Requirements
Required Experience, Skills, and Knowledge
Qualifications must be (1) non-comparative (not based on a comparison of one individual with another); (2) objective (not based on the employer’s subjective judgment); and (3) relevant to performance of the job and consistent with business-related goals.
• Education: List the level of education required in order for someone to perform this job. Very few jobs require a college degree. If a degree is required, the field of study must be included.
• Previous Experience: List the years and type of experience required to perform the essential functions of the job.
• Knowledge and Skills: List the knowledge and skills (“hard” skills and “soft” skills) required for someone to perform the job.
Other Requirements
Qualifications that a person must have to do the job (such as a knowledge or skill) but that does not meet the definition of a basic. Example: Must be able to acquire Health Insurance License within 60 days of employment.
Basic Qualifications:
• 2+ years of experience communicating (written & verbal) and collaborating (virtually and in-person) with individuals and groups in to achieve specific outcomes in a professional, fast-paced, complex, and ever-changing work environment
• Experience working with (presenting to, training, facilitating, providing feedback and coaching, etc.) colleagues/adults to help them acquire and develop knowledge and skills that increases their competence and performance in their role
• Intermediate MS Office skills (or similar applications) with an emphasis on Outlook, Word, Excel, PowerPoint, OneNote, Teams Meetings and Chat, Sharepoint, etc
Other Requirements:
• Clear and effective oral and written communication (of both technical and non-technical information) that considers the needs of the situation and audience
• Proven time management and organization skills to prioritize and complete work activities on time and according to specifications
• Strong attention to detail and ability to adhere to processes designed to deliver a specific outcome
• Ability to think critically, seek input from others, and identify opportunities for improvement, and make recommendations
• Ability to handle and resolve issues independently and engage others when outside of their role responsibility (e.g., attendance, misconduct, or employment status)
• Strong teamwork skills including the ability to work effectively across levels, cultures, and regions to deliver fit for purpose solutions that address specific audience needs
• Excellent interpersonal and customer service skills, being customer-and learner-centric
• Ability to learn and deliver a broad portfolio of curricula and learning solutions
• Ability to quickly gain and apply a working understanding of the business, new technology, processes, expectations, and standards to perform competently in the role
• Ability to build value-based relationships and leverage them to get things done
• Ability to observe, evaluate, analyze, and communicate learner progress and use the data/information to focus feedback and coaching
Preferred Experience, Skills, and Knowledge
List additional qualifications that may be considered but are not a requirement for a candidate to perform the essential functions of the job.
Preferred:
• Bachelor’s Degree in adult learning, human resources, or related field
• Prior experience in a Global Fortune 500 company with the technology, mobile, or financial services industries.
• Proven experience, skills, & knowledge in Learning & Development practices, systems, and processes (e.g., instructional design, knowledge base, delivery modalities and technologies, learning management systems, evaluation methods, adult learning theories, etc.)
• Certifications or designations in coaching, facilitation, feedback, training, or other areas of Learning & Development
• Prior experience with gathering, evaluating, and using learning data to improve skill acquisition/development, performance, and business, regulatory, and audit outcomes
• Prior experience with Workday’s LMS, Sharepoint, Learning Delivery tools, etc
Work Environment
Environmental / Physical Demands
Define any physical demands-strength, agility, mobility abilities- required to perform the essential function of the job with or without an accommodation.
Describe any environment conditions that the work is performed in – extreme temperatures, excessive noise, dirty/dusty conditions, work outdoors, etc.
This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone. Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel or Shift Work
Define travel or shift work required to perform the essential function of the job. Include % of time expected to travel
10%
Willingness to flex to engage global partners as stakeholders and across the talent team.
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Assurant has offices across Latin America, including Puerto Rico, Peru, Mexico, Colombia, Brazil, Argentina, and Chile.