Facilities Assistant Job ID 187380 Posted 29-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Dublin - Dublin - Ireland **Hi,** we’re CBRE Global Workplace Solutions! We believe our working spaces should allow everyone to feel comfortable, productive, and inspired in their working environment. Because when people feel inspired, great things happen. We’re one team at the heart of the workplace providing Facilities Services across EMEA for a prestigious global technology client. As we continue to grow, we are searching for unique, passionate, excited, vivacious people to join us in creating that sense of community, who will put the well-being of others at the forefront. **Role Summary** As Facilities Assistant you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within Operations team, representing CBRE and Client brand. Supporting the day-to-day operations of Facilities Services, providing high quality customer service and experiences creating a fun and safe place to work including office administration, health & safety activities, and Ad hoc service requests. The ideal candidate will be customer focused, highly motivated, proactive and show great initiative to keep the office running smoothly. **Key Responsibilities:** · Ensure visitors/calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible. · Greet visitors; provide correct badges to visitors. Provide assistance and guidance to visitors as required. · Liaise with Landlord to ensure overall service to users in the building is maintained. · Liaise with site contact/client on a regular basis, reporting any issues and concerns in a timely manner to management team. · Maintain security and safety standards as required, ensuring that visitors are · escorted and contractors do not have access to areas without the appropriate authorisation or supervision maintained. · Maintain break out and kitchen areas when janitorial team not available. · Undertake daily building walkthroughs and support meeting room checks in accordance with local processes. Ensure all walkthroughs are documented and actions highlighted. · Carry out monthly workplace inspections. · Coordination of site inductions. · Ensure signage and notice boards are always kept neat and tidy. · Undertake weekly cleaning quality checks and highlight any non-compliance to · Serviced Office provider. Ensure all quality checks are documented. To log all outgoing goods and incoming goods for tracking purposes. To support with courier requests and invoice queries. · Administer the booking system for conference rooms and workrooms, following current guidelines. · Deal with all queries in a positive and helpful manner. · All bookings to be verified in advance. · To manage the centralized stationery stores, including printer paper, and to maintain the additional stationery orders & record. · Sort & deliver all incoming (internal and external) post to individual desks. · Sort all outgoing mail (internal and external), including special and recorded deliveries. · Maintain a safe and tidy workplace. · Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training. · Follow required emergency prevention and operational controls. · Report all accidents, occupational illnesses, and emergencies. · Apply, execute and maintain function related quality issues. _In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined._ **Skills/ Experience Required:** + Hold academic passes including Leaving Cert Maths and English or equivalent. + Fluency in written and spoken English language. + Strong interpersonal, written, and verbal communication skills. + Displays proactive day-to-day problem solving, with ownership and pride. + A basic understanding of good health & safety practices engages in Health & Safety culture. + A highly motivated individual, with excellent use of initiative and demonstrates a strong passion for customer service excellence and understanding customer needs. + Experience within a Customer Service environment. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)