Facilities Assistant

Salary: £26,000 per annum, plus company benefits

Location: Belfast, BT1

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, rotational shifts between 7.30am until 6.00pm with one hours unpaid lunch break

Work model: Fully onsite

Williams Lea seeks a Facilities Assistant to join our team within a leading global law firm!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The Office Management and Facilities team provide a large range of services which are central to the smooth operation of the business. These services include Front of House/Reception, Facilities management (both planned preventative maintenance and reactive maintenance), Health & Safety management, Event management for staff events, and a large variety of office management services including mailroom, security access, catering and kitchen services, and other support services as required.

The successful applicant will be responsible for providing a standard of excellence for client care services to all visitors and staff. This includes set up and break down of all meeting room spaces, logging of Facilities calls, mail and print services and support of reception staff as and when required.  This individual will be provided with first aid and fire warden training.

They will be a heavily involved in ensuring the safety of all visitors and staff whilst in the building. We  are  looking  for  someone  to  join  the  team  who  has  a  very  strong  customer  service  approach, strong work ethic and a genuine interest in working for a law firm

Key responsibilities 

Ensure that all conference/meeting rooms are set up in advance of the bookings to the

required standard

Assist users with screen, laptop, and connectivity if required

Work closely with IT for any set up issues

Ensure that all conference rooms are kept tidy and in good working order to the required

standard

Ensure that rooms are turned around promptly and that there are no delays for subsequent

bookings

Deliver catering to meeting rooms and remove when appropriate

Advise Housekeeping of any cleaning requirements in meeting rooms

Lead by example, ensuring that all facilities are kept to a very high standard.

Mailroom & Printing Services

Collect incoming mail from reception, sort, scan and deliver as required

Ensure efficient process of all outbound postal items and record where necessary

Arrange outgoing couriers

Ensure paperwork is logged and completed appropriately

Deal with any service failures in a timely, courteous and efficient manner - knowing when to

escalate to Manager for support or guidance

Ensure appropriate stock levels for stationery

Ensure printers are maintained and stocked with paper and consumable

Manage secure waste collection with the contractor

Facilities Helpdesk

Log helpdesk jobs/queries with FM contractors, follow up with requestor to ensure issues

are resolved satisfactorily

Ensure reactive works are completed in a timely manner and all appropriate paperwork is

completed.

Awareness of any planned preventative maintenance (PPM) that is due to be completed

Take the lead in ensuring that all PPM is completed within the set timescale and highlight

any discrepancies to Manager

Personal attributes

Previous experience in a facilities role/office experience.

PC literate including the use of Microsoft Word, Excel.

Legal, Professional Services or Corporate background.

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)

Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).