Facilities Coordinator (사원대리급) Job ID 194210 Posted 18-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Seoul - Seoul-teukbyeolsi - Korea (Republic of) **Hiring Department: Global Workplace Solutions** **JOB SUMMARY** Manages all facilities related concerns to ensure delivery of excellent customer service for all premise-related concerns. **PRIMARY ACCOUNTABILITIES:** ▪ Achieve the Key Performance Indicators and Service Level Agreements targets. ▪ Evaluate vendor’s service delivery quality based from the defined Key Performance Indicators. ▪ Prepare and submits local and monthly reports. ▪ Coordinate with project manager, building management office, regional engineering team and all related domains for any project or work affecting facilities services. ▪ Evaluate manpower resources to ensure appropriate and sufficient manpower supporting client’s business operation. ▪ Develop and implement innovative programmes and processes to reduce utility and operational cost to help client achieve its target saving cost. ▪ Ensure client request and complaints are properly attended. ▪ Implementation and management of Risk and safety work practices to reduce and eliminate business operation interruptions. ▪ Set objectives and measurable goals to further improve system operations and exceed customer satisfaction. ▪ Ensure availability and adequate supply of consumable materials to support business operation. ▪ Meeting with the building management office, corporate security and CTO. ▪ Projects - project and program management for new build, refurbishment, critical services, relocations and moves **OTHER ACCOUNTABILITIES:** ▪ Performs monthly review of space charging allocation ▪ Coordinates with clients for headcount validation and seat allocation. ▪ Meet BU for Space Utilisation and Headcount validation ▪ May assist in managing the global furniture and artwork portfolio. ▪ Answers client’s questions/concerns and provides data to back up recommendations. ▪ May identify existing furniture solutions currently in place and develops standard operating procedures for all furniture activity. ▪ Maintains knowledge of current and future space needs and understanding of the business direction and changing workplace needs. ▪ Tracks, monitors and oversees all non-project related moves, planning and inventory of furniture and workstations. ▪ Coordinates planning for non-project related moves, adds, and/or changes. May deliver budgetary forecasting. ▪ Attends meetings with client representatives and facilitates discussion/programming of space requirements (headcount/growth, allocations, adjacencies, special support needs). ▪ Provides metrics, collect, organizes and analyzes data related to client’s facility requirements and physical space needs. Educates and enforces policies, standards and procedures. ▪ Reviews, and/or updates CAD drawings and/or related database(s). Documents findings, conclusions and communicates recommendations based on data analysis and supply/demand assessment. ▪ Reports to client and service delivery partners upon critical success factors, work environment and delivery efficiency and effectiveness **JOB REQUIREMENTS:** ▪ Bachelor’s degree or equivalent ▪ Minimum of 3 years work experience in building facility and property management specialize in facilities operations and maintenance. ▪ Project, vendor management and contract administration experience ▪ Excellent written and oral communications capability in English(able general speaking and email communication) ▪ Ability to write routine reports and correspondence. ▪ Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. ▪ Ability to effectively present information to an internal department and/or large groups of employees. ▪ Intermediate experience in Microsoft Office Suite applications including: Word, PowerPoint, Excel, Outlook, etc. ▪ Ability to provide efficient, timely and reliable service to client(s). Ability to present information in an effective way. Ability to respond effectively to sensitive issues. ▪ Ability to collaborate, problem solve and multi-task. Ability to adapt to change when necessary. Familiar with system furniture design and modular furniture while demonstrating knowledge and adherence to building regulations and health & safety guideline CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)