Job Title

Facilities Coordinator

Job Description Summary

The Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Provide general overall facility management services, including continuous monitoring of office/facilityAddress client inquiries and concerns ensuring timely and quality issue resolution and service deliveryFollow up with clients to ensure customer satisfactionRespond to all facility inquiries and complaints, assess problems and take the necessary corrective actionRemain knowledgeable regarding all operational aspects of building systemsCoordinate with outside contractors for the service and repairs of equipmentFollow protocol for effective building-specific maintenance and safety proceduresMaintain on-going communication with contractors, client, and teamAssist with site inspection within the assigned building portfolioCreate work orders and assign work orders to the engineering staff, subcontractors, and vendorsReport on open and closed work orders and check the status of open work orders with the assigned partyRequest, review, and submit work orders, bids, and proposals from vendorsVerify final invoice pricing and process payments in a timely mannerAssist in the monitoring and assessment of vendor performanceTrain vendors on work order and billing proceduresManage complex work orders such as environmental issues and disaster recoveryManage service and performance of vendors and landlords for timely completion of jobsCreate and record appropriate written communication between all partiesSchedule and document maintenance and repairs on building equipmentCommunicate frequently with client, landlords, and vendors to resolve issues and provide project status updatesProvide process and procedures training and direction to new associatesCoordinate special events in support of clientAssist with measuring and reporting key performance indicators against service level agreementsProvide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product

KEY COMPETENCIES
1. Communication Proficiency (oral and written)
2. Customer Focus
3. Initiative
4. Sense of Urgency
5. Multi-Tasking
6. Detail Oriented
7. Financial Knowledge
8. Time Management Skills
9. Team Orientation

IMPORTANT EDUCATION

High school diploma or a General Equivalency Diploma (GED) requiredAssociates or Bachelors degree in facilities management, building, business or other related field preferred

IMPORTANT EXPERIENCE

A minimum of 1 year of work experience in an administrative, accounting or tenant services capacityExperience with data entry, expansive reporting, filing, answering phones, scheduling and communicationsPrevious customer service experiencePrior experience working in the facilities/property management, commercial real estate or professional services industries preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Working knowledge of lease terms, the reconciliation process for Common Area Maintenance, insurance, and real estate taxesProficient in understanding management agreements and contract languageWorking knowledge of computer software programs and base building systemsComputer proficiency with Microsoft Office Suite (MS Word, Excel and PowerPoint)Demonstrated ability to exercise good judgmentExcellent interpersonal skillsAbility to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT
C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.