JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Key Responsibilities

Site Management

Manage all customer inquiries and issues tactfully and confidentlyConduct daily site walk checklist to ensure flawless execution, look out for defects and remediate any dangerous conditions immediatelyEnsure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupiedEnsure office equipment is in good working condition. Otherwise, rectify immediatelyLiaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspaceEnsure services are delivered within SLA’s and compliant with applicable laws, rules, and regulationsConsolidate all customer issues and generate monthly report

Customer Service & Communications

Start the day with greeting customers, using customer nameVisibly engaged and well known in the workplace; spends a minimum of four hours per day walking the siteTo be attuned with customer, build meaningful relationships with stakeholders across all levels, carrying a hospitality calling card as appropriateShare communications collaterals with the JLL teamReceives and responds to all requests (verbal, email) or issues within one day of receipt, including a personal follow up to ensure questions / requests are answered.  Urgent issues / emails to be prioritized first

Administrative Duties

Perform / stock pantry and supplies as neededAdminister workplace policies (clean desk, appropriate use of space, etc.)Additional duties as assigned by Workplace / Facility Manager

Qualifications:

Bachelor’s degree or equivalent3 – 5 years prior experience in hospitality, tourism, events operations property management, or related professionConfident, friendly & engagingCustomer focused mentality with a passion for hospitalityExcellent verbal and written communication skills, ability to communicate professionally at all levelsMeticulous with strong organizational and time management skillsStrong interpersonal skills and highly collaborative

Proficiency with Microsoft Office (Excel, Word, PowerPoint

Location:

On-site –Boston, MA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.