JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Pay: $55000 - $62000 / year (paid hourly)

Schedule: M - F; 8a - 5p (w/ flexibility as needed)

Location: 151 N. Franklin St, Chicago, IL

Job Description | Facilities Coordinator

JLL Workplace Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

Provide general overall Facilities Management services including continuous monitoring of the facility. Work with facility manager(s) and/or assistant facility managers to handle routine facility management operations, including but not limited to: procurement of supplies and services, assigning work orders within CMMS, issuing purchase orders, managing bid requests and service/construction contracts, asset/equipment tracking/disposal, and processing of accounts payable and accounts receivable. Work with the events team and complete event room set-ups and event room re-sets. Participate in the full life cycle of event operations, client collaboration, day of execution for experiences ranging from meetings to elaborate productions.

Job Responsibilities

Administrative

Serve as the initial point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests. Act as primary contact for client requests with follow up ensuring work is handed off properly to internal teams and client is updated on completion or follow up of work requestConduct routine walkthroughs and assessments of the services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the ClientSupport data collection, analysis and reporting to ensure alignment with the Clients’ goals and objectivesAchieve and exceed goals including performance goals, team goals and Clients' goals and objectivesTicket management and follow up via CMMS SystemWorks collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Engineering, Projects, Events and Amenities, Transportation, etc.)Assists with third party vendor relationships and service partners to provide maximum service delivery

Communication and Relationship Coordination

Provide support for meetings and conference room reservations as needed and directedAssist with the coordination and scheduling of maintenance activitiesAct as an interface with client, visitors and guestsProvide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimalWorkspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintainedReceives and responds to all requests or issues in a timely manner, including a personal follow up to Client employees to ensure questions / requests are answeredIdentify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to Client’s operations occurOther duties that may include but are not limited to: reception and guest support, mail and courier services, providing office supplies, scheduling equipment maintenance, landlord relations and management of building access passes, safety and security support.Perform additional job duties, as requested

Compliance

Properly and effectively administer and maintain all security systemsAssist with budgetary requests, analysis and reporting Assist with researching, analyzing and reporting budget variances

Event Set-Up

Conduct daily walkthroughs of event spaces to ensure clean and organizedComplete event room event set ups and tear down, including furniture and decor.Be the on-site contact for activities such as onsite meetings and events, scheduling timing for catering set ups and janitorial support.Respond to all event requests in a timely manner, ensuring KPI compliance and excellent customer serviceManage facilities events operations in meeting and event spaces across multiple buildingsCommunicate proactively, accurately and impeccably both verbally and in writingProvide information to vendors, facilities staff, and other service providers as required to ensure excellent coordination and execution of events, with minimal disruption.Collaborate with other providers, acting as a single team with peripheral services to include internal and external production, catering, security, facilities, janitorial, movers and equipment providers

Qualifications

1-3 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of commercial real estate, preferredBachelor’s degree preferred but not requiredExceptional customer service skills and professionalism with a passion for hospitalityAbility to manage multiple priorities and deliver results in a fast-paced environmentHighly collaborative with strong interpersonal skills and track record of excellent internal and external customer serviceAbility to maintain professionalism at all times under stressful situationsAbility to plan and manage work under time constraintsAbility to multitask and work without direct supervisionExperience working within Corrigo or other CMMS/Automated Work Order systems.Strong organizational skills and collaborative style Must be proficient at Excel Spreadsheets and have capability of customizing administrative reportsAbility to lift 50 pounds regularlyAbility to adapt to new devices, technology, and applications

Location:

On-site –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.