JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities duties

Coordinates and assists senior managers by supervising a range of soft & hard FM services for the site.Conducts service audits and monitors contractor performance with regular inspections and emphasis on planning / scheduling both reactive / preventative maintenance either individually or with client representatives from apartments, offices and retailsUses Corrigo system to ensure timely completion of job cards with stress on prioritiesImplements best practices in the industry to ensure compliance with health and safety requirements to help obtain a ‘zero’ incident track record for site related / operational accidentsTrained to be a part of the site emergency evacuation team for on-site emergency and be available to handle emergency outside of normal working hours in coordination with the client emergency teamDevelop and maintain a store management system to ensure appropriate store allocation and monitor the use to avoid storage of prohibited itemsPrepare and maintain COSHH register for all materials used on site including periodical inspections to ensure material storage and use is as per specifications and comply with the risk assessment requirementsPrepare and assist in the preparation of monthly reports, provide inputs for the finalization the yearlyEnd to end finance admin of PO’s, invoices, and trackersSupplier performance management and conducing review meetingsManagement of all assurance and operational risk management documentationQuality audit and monitor contractor performance with regular inspections and lay emphasis on planning / scheduling both reactive / preventative maintenanceBe customer focused and coordinate with client representatives and attend site inspections followed by reporting and follow ups to ensure jobRegular tracking of Helpdesk system to ensure timely completion of job cards with stress on prioritiesImplementation of the best practices in the industry complying with health and safety requirement to help obtain a ‘zero’ incident track record for site related / operational accidents which includes maintaining a COSHH register and ensuring compliance by contractorsCommunicate regularly with all maintenance contractors, both individually and as a group, to ensure good two-way communication concerning maintenance issues. Assist the Sr. FM by liaising with all soft & hard services subcontractors’ especially cleaning, engineering, landscaping, security and pest control. This includes attending monthly performance review meetings with the contractors to track on-site performance and highlight areas that need improvement.

Reception and Visitor Management

Always deliver 5* customer service with a professional and presentable appearanceMeet and greet all staff, customers and visitors professionally and cheerfullyEnsure reception desks, waiting areas and internal meeting rooms are maintained to highest standards of tidiness and cleanliness as outlined in any operational KPIsServe as an information source for staff and customers- assist and advise with any inquiries on building facilities, meeting room locations, special events, surrounding amenities as appropriateBe approachable and interact with guests and members of staff of all levels in a professional and friendly mannerManage all visitor categories in line with security protocolInform hosts of the arrival of their guests or escort to host/ meeting room (in line with security practices)Monitor waiting areas to ensure visitors are collected/attended to in a timely fashion, interacting as appropriateIssue and control visitor security passes; Liaise and interact with security to guarantee a safe working environment for all visitors and staffProactive premises inspections, proactively raise work orders for surrounding areas to report any maintenance issues, cleanliness issues or system faults where necessaryTo be customer focused at all times, by being visible at the reception desks and developing relationships with staff and customersSuggest ideas for developing and evolving the reception services and assist in implementing these ideasRegularly monitor customer feedback and produce an appropriate action plan based on the resultsWelcome new joiners and provide in person or virtual orientation tours/ supporting documentation and mediaBrief visitors on arrival on fire evacuation procedures- emergency exits, evacuation routes and assembly points maintenance budget and coordinate with the technical manager to adhere to the set financial planEnsuring at all times that they carry out their work safely and with due regard for others in accordance with HS&E procedures and instructions, contractual, legislative and local requirementsReporting immediately any non-conformance, unsafe act or unsafe condition to line management for investigation and corrective action.Reporting immediately to line management if they sustain an injury or become ill whilst at work, or where they are directly involved in or witness any serious incident, dangerous occurrence or significant environmental pollution incidentNotifying line management of any identified or suggested opportunity for improvement of the HSEMS and associated health, safety & environmental risk controls

Pantry and Utility Management

Ensure high end user satisfaction for all pantry and social hub services. All pantry consumables shall be of good quality and appropriate selection is providedEnsure sufficient supply of pantry consumables for day to day operations- replenish/ order stock if necessaryEnsure stationery cabinets and first aid boxes are replenished with consumablesProactively check the pantry and social hub areas are kept clean, hygienic, orderly and dry always. Raise work orders for identified issuesReport/ replace lack of stock in centralised utility room supplies of stationery & printer toner

Other responsibilities include (but not limited to):

Always ensure seamless communication with community hosts/ FM teams to ensure an efficient and consistent level of service is achievedManage telephone enquiry services (internally & externally) also known as switchboard servicesSupport the desk management system in the role of concierge (super user) for a specified zone / sitesWelcome new joiners and provide in person or virtual orientation tours/ supporting documentation and mediaEnsure full statutory and operational compliance is achieved in line with contract KPI’sBe aware of changing needs of customers and adjust the service accordingly in line with global standardsEnsure compliance with H&S processes and procedures, including internal and external auditsEnsure that all agreed service objectives are met in line with client expectationsProvide admin and financial support as and when requiredProvide an excellent standard of client serviceAny other reasonable requests

Skills & Person Specification:

Essential

Hospitality backgroundManagement and SupervisoryCommunicationCustomer FocusedH&S KnowledgeProject schedulingQMSCAFM software knowledgeMS OfficeSecurity Management ProceduresCleaning and Pest management operational requirements

Desirable

Environmental and waste management awarenessFirst aid and emergency proceduresKPI monitoring procedures

Contract knowledge

Location:

On-site –Frankfurt am Main, DEU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.