Facilities Coordinator Job ID 194219 Posted 29-Nov-2024 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Sydney - New South Wales - Australia + **GWS account - a global corporate financial services client** + **Modern and corporate-designed facilities** + **Fast paced environment suitable for passionate and high performing individuals** + **Full time opportunity** + **Sydney CBD | Land of the Gadigal people** **About CBRE** CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients. **Here’s a snapshot of your day;** + Develop and maintain client facing relationship. + Proactively support and deliver a collaborative and cooperative environment across all vendors and all floors throughout client site. + Act as the interface between all vendor operatives who provide an on-floor service for our customer, ensuring a seamless service delivery. + Perform duties to maintain the Client /CBRE standards whilst delivering a high level of personal client engagement. + Continuously monitor and audit all designated client areas, including office floor and meeting rooms, ensuring they are ‘fit for business’. + Carry out inspections of designated areas (TBC frequency and exact areas), record and proactively report issues and defects to the facilities helpdesk. + Maintain ownership and proactively manage all issues in conjunction with the wider FM team. + Understand service delivery SLAs and monitor to ensure requests are being completed in a timely manner. + Promptly resolve all daily client requests, guiding clients with helpdesk tickets logged and managing expectations on completion timelines, to include monitoring and progress reports with personal feedback to individual clients and management (managing client expectations) + Report hazards and safety observations through CBRE HSE system in a timely fashion + Work closely with health and safety vendor to conduct regular inspections. + Manage community activities (divisional updates, training sessions, community whiteboard, socials) + Ensuring Client Area is kept clean and tidy at all times – liaising with the Cleaning Team / support events. + Schedule and take minutes on meetings carried out. + Liaison with Facilities Management team and escalating where required. + Provide support to local FM team with any operational or admin tasks assigned. **Requirement:** + Administration and customer services experience with the ability to communicate at all levels + Minimum of 3 years’ experience in a customer service environment + Reliable and conscientious worker willing to learn and develop new skills and adapt to new working environments. + Good administrative skills + Well organised and good prioritisation and planning skills + All services are delivered in a confident and efficient manner. + Service orientated attitude combined with innovative thinking and the willingness to learn more about FM. + Self-motivated and resourceful with good written and verbal communication skills + IT literate with strong experience of working with Microsoft Word, Excel, Outlook and PowerPoint. + Able and flexible handling a wide variety of items daily + Ability to work under pressure. + Able to communicate with all levels of staff in a polite and efficient manner. + Strong Customer Service background with previous experience + Ability to prioritise workload to effectively meet deadlines. + Passionate about customer service and keen to develop FM knowledge. **What's in it for you?** + Working alongside an experienced and established team/leader. + Our people are free to expand their skills and knowledge to drive their careers and reach their full potential. + Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future. + We are driven by the entrepreneurial spirit of our people & the diverse needs of our clients. If this sounds like a good fit, we’d love to hear from you! Please submit your up to date resume for consideration, and note that in the event of high volumes of applications only suitable candidates will be contacted directly. At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed. We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)